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"Room was not ready to check in, We had to wait 3 hours and we did not get the room we reserved, A/C unit was not working, we reported to staff and was never fixed. We request for room to be clean next day and was never clean, We ended up leaving the room one day before, We were not comfortable, Ended up losing money, Bad experience"

"I will not recommend Festival Hotel, 1- they charge for parking, that should be a complementary, 2- I rented a room with two beds, One bed for me and my wife and the other bed for my kid, Well, I had to pay extra money for my kid, why would I rent a room with extra bed if I didn’t need it, NO AIR Conditioning, we had to open the window to be able to sleep, but then we had to closed it, party outside doesn’t stop till 6am not staying there anymore."

"Our first time there, personnel very helpful and gracious and most of grounds very well kept, parking area looks in certain areas very deteriorated. food was very good. For the price its above average but the rooms need some updating"

"The breakfast Buffett missing chilaquiles It willbe nice to add them"

"Loved everything about this resort, the suite was amazing. The staff was friendly and the drinks and food were delicious. I definitely would stay here again!"

"Me gustó mucho la alberca, limpia y cómoda de usar"

"The Polynesian room was very big but had old furniture, bad smell and a filthy carpet on the hall way. I think it had bed bugs. I had a few bites when I woke up in the morning. The shower area was smelly. This hotel needs a good remodeling."

"TODO LIMPIO"

"Las instalaciones"