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"I hadn't been here for 12 yrs, the property is run down. The elevators not working and we had to carry out luggage up stairs. Had to request another room and more expensive instead of them accommodating us. We had visitors who live in area and were unable to come to our suite. They weren't staying the night.. I'm disappointed also fast pass used to be included was quoted $35 one day and at check it they quoted $40. Counter staff said i wouldn't need it at time of my departure and big mistake!!...

"The hotel is old, walls are dirty and dingy. Fold out couch is so nasty looking. The staff are very nice but I was a little disappointed how old and dirty this place was. Window didnt have screen, theres no ac so its hard to keep window open because mosquitos come in and when you close window a bird pecks at it and wakes you up. The room did have a fan so that was a plus. The hotel has a lot of amenities but we didnt check it out. The bedding was old and crusty. I was so scared of bugs here."

"highly recommended"

"The only problem we have with staying at this hotel is the club next door their music plays till 4 o'clock in the morning, so we don't get very much sleep also. They change the coupons for the patio before it was free breakfast. Now it's 40% off breakfast. And now you have to pay $10 for parking. Now to it seems like they're charging more. But now you're starting to get less"

"Es un buen lugar para hospedarse cerca del CBX"

"The pool was closed for our stay."

"Fue un buen lugar, ami pareja y ami nos gustó lo cómoda que estaba, la vista que tenía y el trato que nos dieron. El desayuno incluido valía la pena, le agregamos un par de cosas extra y todo muy bien. El único detalle que batallamos un poco con el agua caliente del jacuzzi pero de ahí en fuera, muy bien todo"

"Excellent Property and Staff are very friendly and very nice, my Check In was very easy, and person who's help me with my check in ( I don't remember her name) she was very nice, friendly, and very professional. Congratulations for all staff"

"Everything was great."

"I'm satisfied with all"

"Regresaré pronto ! Súper amables , las habitaciones muy cómodas"

"Todo bien, lo recomiendo ampliamente"

"Mala atención"

"Staff is friendly, room was clean. Traveled with small kids and they loved the pool. Only downside was forgetting a travel crib and, unfortunately, the hotel didn’t have one. Food was just okay."

"Yes parkig safe and easy and convinient Great big pool and jacuzzi, beautiful room brand new Showers "

"Easy check in/out. Walkable location. No room cleaning."

"Beautiful resort! We loved waking up to the sounds of the birds. Breakfast is very good. Staff is very friendly. For a resort that size, the pool is very small. And the gym even smaller. But we made it work and definitely will stay again at El Cielo!"

"Location, taxi's out front for travel to different parts of the city. If you go over to the soriana there is a donut shop with cinnamon rolls to die for. Southwest out of the entrance of ticuan at a 45° angle there's a Tijuana version of the Dollar general. It has everything. The staff makes sure everyone is safe and assists whenever anyone needs anything. Good Vibes"

"Todo muy bien, solo si le hace falta un poco de remodelación al hotel"

"Electricity went out bring your portable chargers. Walls not noise proof."