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"Excellent location, friendly staff, clean, food fantastic."

"I have never stayed in a hotel without ac. And the room was dirty and in a very poor conditions. We had to give up a night to be nice to a “suite” because the suite had ac. Not knowing that the room door was not working properly and the sliding door that faces the ocean and public areas could not be closed at all. We felt very unsafe so we stayed only one night and the offered us a $10 dollar voucher for the inconvenience. Horrible very horrible hotel . Don’t be fooled by the pictures and the...

"While the staff are very attentive and helpful, the property needs plenty of maintenance. Very worn out furniture and building falling apart. It seems that the owner has not renovated the hotel in years., Breakfast was very good"

"Not what we aspect"

"The hotel was everything we expected. The breakfast was eggs and some sausage and if wanted some pancakes they had them too. We ate early since we had an early flight and they did try to keep restocking everything because there was a lot of people probably an early flight too. Very nice place for the money."

"Love this hotel it’s the second time I stayed"

"I had a wonderful stay!"

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"Localización del hotel y desayuno bufet muy completo y suficiente"

"Love the old fashion mexican tile look, bathroom has very hot water with good pressure, very clean felt safe with security guards all night, beach access was key, free breakfast was super delicious and hang out night music with coffee bar or deonk bar with many forplaces. Place is worth the price you won't regret."

"I don’t even know where to begin! From the moment we checked in, our experience was amazing. The gentleman at the front desk went above and beyond to make us feel welcome. He personally walked us around the property, showed us where everything was, took us to the restaurant, and even helped us bring all of our belongings to our room. The hotel exceeded all of my expectations. Everything was spotless and incredibly clean. Anytime we needed our room cleaned or requested anything for our room, it...

"We observed that the door was ajar and the bathroom facilities were not adequately maintained. Our group experienced delays, and instead of being accommodated together, we were separated. Furthermore, parking presented a challenge, particularly for vehicles with trailers. We were also disappointed to find Nescafe cups in the room without accompanying sugar, creamer, spoons, or straws. However, the most significant concern was the saline quality of the water."

"Nos recibieron Excelente y muy buen cuento para 4 personitas"

"Tiene estacionamiento y está muy bien ubicado además de ser muy atentos todo el personal"

"Room to small"

"This by far has been my favorite place to stay in Tijuana. I will definitely stay at this hotel whenever i visit Tijuana."

"Our stay at El Cielo Hotel exceeded every expectation. From the moment we arrived, the staff made us feel genuinely welcome with their exceptional hospitality and attention to detail. The rooms are beautifully designed, spacious, and incredibly comfortable, with breathtaking views of the vineyards that make every morning feel special. The property itself is peaceful, elegant, and perfectly captures the beauty and charm of Valle de Guadalupe. The food and wine were outstanding, and every...

"la alfombra de la avitacion estaba terriblemente sucia se veia muy vieja. en general creo que una minima remodelacion haria la diferencia"

"tengo problemas ya que el hotel me pidio un deposito de 800 pesos al pagar al arribo y que este se regresaria al desalojar, como pague con tarjeta supuestamente lo regresarian en una semana , ya casi va un mes y no lo han regresado , ahora ni siquiera contesta las llamadas o mensajes"

"The staff was wonderful and very attentive! From first stepping foot in the lobby every one was very helpful. We had valet parking and they helped us take our luggage to our room. The pool area was my favorite part of it all, as soon as we got to the pool the staff went iver to take our order for drinks and food, which also was very tasty! The room was nice and soacious just one thing and idk if its the hotel to blame but in the late afternoon the restroom gave off a bad sewer smell. Overall...