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"Rooms were clean, could do with updating, there is a restaurant on site , but only did minimal food, bar on site , there are vending machines, that only take only money, but the machine you had to muck about with it to get the snacks as the door was dodgy. Signal is weak, location is lovely"

"Lovely staff very helpful few issues on arrival apparently Expedia and the hotel had not communicated properly. We didn't like staying in the Gatehouse room...it was dark, the spare room was quite scary thank goodness we didn't use it. My man was so looking forward to a nice bath and jacuzzi but hey ho...the jacuzzi didn't work. Nice breakfast. Won't stay here again though."

"The hotel was nice. The food at the Brassels was better than the Cruzerie (?). The hotel was pet friendly. The rooms were a great size and comfortable. Unfortunately, we couldn't do much as you have to book everything in advance. We were not aware that you had to plan ahead."

"This castle is fabulous! For Americans it is like stepping into a Downton Abby set. The staff greet you at the door, take your luggage and from that moment forward treat you like royalty. Not only is this a gated property, but you need your sir name in order for the gate to open! Then the drive up the narrow road just enhances your excitement to see the castle. John was great at showing us around and to our room. He was very helpful in understanding where everything was and how to get around....

"Friendly and helpful staff and excellent food in restaurant. Nice Lochside location. Great location for visiting the nearby Dumfries House a short drive away."

"The accommodation was first class .The staff were polite and profesional.The catering, in particular the breakfast were below par"

"First time here , but the rooms were fairly spacious , clean, and I always check mattress! Excellent , good lighting , lovely bathroom items provided , shampoo etc, my only wish would be that the shower wasn’t in the bath ! Due to bad knees , but water hot and good pressure , tea coffee fasciitis provided in room , we ate in the restaurant , food was great , well priced , and hot on arrival. Breakfast included , buffet style , good , plenty on offer , ( but the tea was not very warm , ) all in...

"Staff very friendly and helpful. The property is dated but the amenities and rooms were good. As I entered my room I could feel the heating was on slightly which was ideal from coming in from a cool damp evening. Breakfast was continental which was fine. Would definitely return"

"Great location"

"Stayed here several times in the past. Comfortable hotel, good parking, rooms comfortable. Hotel starting to look just a little bit tired, I suspect it will have a refurbishment in the near future."

"The room (and possibly the entire hotel) looked to have been renovated recently? No air conditioning in the room and so it was a bit uncomfortable during the night. We only realised there was an electric fan at the back of the cupboard as we were leaving 🙄. The staff were nice and the parking was plentiful. Well located at the Ayr end of the high street and not too far from the beach. The breakfast was very tasty and they offered a good range. Overall we were very happy with our stay."

"The entrance to the reception and immediate surrounding grounds were beautiful and immaculate. The additional buildings were not so nice, big standard harling walls. All staff with the exception of one waitress (who was rude) were all amazingly friendly and helpful. There was a family wedding the weekend after we left so the owners were painting various areas (which did not cause any distress) so I’m not sure what the shared areas were like before that. The food was also fantastic albeit...

"The staff were all manarable and attentive . The rooms were spotless and comfy beds and pillows."

"Friendly helpful staff, clean room slightly tired, excellent breakfast with quality sausages and bacon! Friday and Saturday nights can be quite loud outside the hotel being a city centre location."

"What a great place to stay, very comfortable beds, sink in the room. Felt very secure. Alex is very friendly & helpful. Would stay again"