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"The manager and staff are very friendly, welcoming and so obviously love running a hotel and making guests feel at home. The room is spacious and pristine which must take a ton of effort because parts of the hotel infrastructure are a bit worn down and could do with a renovation. The welcome biscuits were a nice touch although I sadly have a dairy intolerance so could not eat them but the other member of my party sniffled them up. The aircon is a must especially with it being 40C outside. It...

"Excellent location, attentive stuff, delicious breakfast"

"A beautiful 5 star hotel in an incredible location"

"Nice hotel, brilliant setting just opposite the city walls. Rooms in the annexe (where we were) are very funky, lots of modern vibes but perfectly decent. No tea/coffee making facilities in the room - which is disappointing - but apart from that, no issues. My only problem with the booking was checking in - the one member of staff was incredibly diligent, but took far too long to book people in. I know this isn't a Travelodge, but most people are experienced travellers and don't need to be...

"Kleines Hotel, dem die Renovierung gut getan hat. Die Dachterrasse war ca 2x2m groß, reicht aber für ein schönes Foto von der unverbauten Aussicht auf die Cite von Carcassonne. Kleiner, liebevoller Garten mit leckerem Frühstück."

"La vue avec Balcon face à la cité médiévale est très belle."

"Excellent location for everything."

"The room was very clean. The staff was very friendly. The pool and Jacuzzi are unheated as Americans. We did not realize that Jacuzzis in France were unheated. We were put off by this until we discovered that this is pretty much a universal thing in France that Jacuzzis are unheated. They have a restaurant which we had an appetizer sampler and a few drinks and those were good. The bed was extremely comfortable. The plumbing was a little bit weird, and that we were on the ground floor, and...

"You are asking about the staff? There was nobody there when we arrived. I could not find my reservation number because of poor phone connection! It took us 15 minutes to check in and other guests were struggling too! Not a good system and Expedia should let us know that there nobody at the Hotel when you arrive, that we needed our reservation number, not just our names and to be ready for a machine."

"Staff were very helpful and welcoming, and the hotel facilities exceeded my expectations. Air con in the room was great, I enjoyed having a balcony (room 208), the pool area was lovely and breakfast choice was good. A bonus was the use of a water cooler/hot water machine in the corridor. Very close to the castle area."

"Accueil sympathique , les chambres propres , la climatisation réglable , beau buffet petit-déjeuner"

"Excelentemente limpio. El personal maravilloso. Muy atentos todos. Personas maravillosas. Buena ubicación."

"The hotel is ideally situated to walk to the castle in 15 minutes in one direction as well as a 15 minute walk in the other direction to the town. The staff were really helpful and friendly, making our stay very pleasing. Our room had a small balcony, which looked over the pont vieux, the river as well as part of the castle. The room itself was very clean and tidy, with a very comfortable bed and a good shower area. One downside was the small toilet area in a separate room/cupboard. The...

"Habitación grande, buen precio calidad. Atención y personal muy amable "

"The host was extraordinarily helpful and friendly! We had an amazing experience and loved the accommodations."

"Excellent, clean, roomy and great location. Very nice place, and secure. Parking spot and n secured lot, and walking distance to Castle."

"Superbe cadre et équipements au top. Le personnel est au petits soins."

"Great hotel with lovely staff. Big rooms, great bathroom and fabulous breakfast. 5 star 🌟"