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"Brilliant stay - club lounge is an amazing add on and well worth it. We had a great time"

"The hotel is very well maintained for its age, the majority of the staff are extremely friendly, but not helpful, the informations are a little bit confusing, depending on who you asked for, and is with a very friendly smile they will answer you, “I don’t know but you can try in a different place” I normally go straight to reception for information, but isn’t the best option here. the wifi was not working properly, ages to connect and disconnect after 5 minutes, asked for help from the room and...

"Room was well appointed however it was very warm."

"We had a great stay at SkyCity Hotel. The hotel is modern, clean, and very comfortable. The room was well-maintained with excellent facilities, and the bed was especially comfortable. The location is convenient, and the staff were friendly and helpful throughout our stay. Overall, a wonderful experience and we would happily stay here again."

"While our room was comfortable & great location - the staff need to work on their customer service. We weren't advised of our free room credit on check in & even when I confirmed it with staff, it wasn't applied at check out. until I reminded them again that we were over charged. Check out is 11am but house keeping knocked on our door at 9.30am asking to make up the room. Also at check out after settling our room service bill, the receptionist asked to see the credit card we used for the bond...

"Near new Hotel, great room and fantastic staff, excellent location."

"Amazing spot"

"The front desk was attentive when I asked for the kettle to be changed out. It was very useful to have access to laundry facilities for free if you do not have them in your room, you just need your own detergent or can ask staff to provide (not sure if they ask for a fee for that). Staff were friendly and I loved the room. The breakfast was fine, but perhaps could do with more variety as the days I went there it was the same each time. Maybe a buffet dinner as an option for one free meal each...

"Excellent"

"Excellent staff service and location."

"Everything was amazing. Location was beautiful"

"Comfortable room and bed for an overnight stay when transiting."

"Clean and neat"

"Very good and easy to operate everything in the room"

"Excellent location, staff were so lovely and hopeful! The pool and the hot jacuzzi were also lovely. Highly recommend for a stay in central Auckland."

"Great location with overnight parking nearby. Our 2bdrm unit was spacious and clean. The staff were so helpful and went out of their way to locate a special item I had inadvertently left behind. Recommend"

"it was an "almost" perfect experience .....everything was perfect ...till for some mysterious reason an obnoxious Sirene like sound , steady but dull in intensity started in the room in the middle of the night, which of course it woke us up . We couldn't find out the reason for it and how to stop it . By the time , out of frustration , were about to call maintenance the sound stopped. But that created enough stress and adrenaline that we couldn't promptly fall asleep again . That ...kind of...

"Great location, rooms have everything needed."

"Great choice of hotel when arriving from overseas at 1am - quick easy check-in and a yummy comfy bed to fall into. Great rooms for an overnight stay. Staff couldn’t have been more accommodating."