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"Friendly staff "

"Food is fresh and delicious staff are very helpful and kind we like the resort it got everything "

"The room was quite dated, reception staff were not very welcoming. Maid staff was very good though."

"Perfekt wir kommen jedes Mal"

"Great location in the heart of Shinjuku. Room was nice and clean. The staff were very helpful."

"Very helpful and friendly staff. Nice quiet location off the Main Street. "

"Great"

"We stayed in 3 other hotels during our trip and this was our least favorite. It was a step up from Motel 6. There was garbage left in the room from a previous guest next to the bedside table, I didn't like the bathroom and it just seemed like too much outdated items in the room for its size. Cleanliness needs major attention - the furniture also had spots and they should toss the slippers - old and questionable."

"Just stay overnight to catch the continuing flight first thing the next morning. The location definitely is a main factor of choosing this hotel. There is a convenient store right besides the entrance and also quite a few restaurant closed by."

"If you want to check in early, you need to tell the front desk reception that you are willing to pay otherwise they will tell you that there is no room available. I landed early so I needed to check in at 8am to rest before I head out due to a non restful flight. JPY10,000 was the "early" fee."

"Beautiful hotel close to everything the room is a bit small but it’s nice!! "

"Good location. Near train station "

"Apart from a small misunderstanding in the beginning everything went smoothly and was a great place to stay."

"Excelente personal, muy amables y listos para ayudarte en lo que necesites. Muy buena ubicación y muy rico el restaurante."

"Beautiful luxury hotel. The room was spacious for our family of 4. The hotel is a very large property with a Lawsons and bowling alley inside. There is an onsen and gym but the onsen incurred a fee to use it and the gym didn’t allow anyone under 20 yrs old. Breakfast that was included consisted of 3 different restaurants to choose from. We only tried the American ones but they still included Japanese options. Be aware that the Sky Bar has gorgeous views of the Tokyo Tower but drinks are crazy...

"Overall it is a nice stay in this hotel. The hotel restaurant serves good quality food but a little expensive "

"room1818 was filthy there was garbage tissues food on the floor against the wall also filthy dirty behind the head board of bed and who knows what was underneath the rest of the bed it looked like it had been cleaned in long time we were moved to room 2016 it also needed cleaning this at 11.00 pm when had to switch rooms we had unpacked already had to repack and move to the next room room 2016 was cleaned next day. i spoke with person in charge BRYAN JEON he said was not able to help. this...

"Everything was excellent, they also help me very well on my forgotten items."