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"Friendly staff "

"Food is fresh and delicious staff are very helpful and kind we like the resort it got everything "

"The room was quite dated, reception staff were not very welcoming. Maid staff was very good though."

"Perfekt wir kommen jedes Mal"

"Great location in the heart of Shinjuku. Room was nice and clean. The staff were very helpful."

"Very helpful and friendly staff. Nice quiet location off the Main Street. "

"Great"

"We stayed in 3 other hotels during our trip and this was our least favorite. It was a step up from Motel 6. There was garbage left in the room from a previous guest next to the bedside table, I didn't like the bathroom and it just seemed like too much outdated items in the room for its size. Cleanliness needs major attention - the furniture also had spots and they should toss the slippers - old and questionable."

"Clean room"

"Clean room, friendly staff, they thought of everything. Nice touch with the lounge room open between 2-10, free beer, wine and soda as well as light snacks for kids. It rained while we were there and they let us borrow without a fee umbrellas for our entire family. Would definitely recommend. "

"Super "

"Good location. Near train station "

"Z"

"Excelente personal, muy amables y listos para ayudarte en lo que necesites. Muy buena ubicación y muy rico el restaurante."

"Beautiful luxury hotel. The room was spacious for our family of 4. The hotel is a very large property with a Lawsons and bowling alley inside. There is an onsen and gym but the onsen incurred a fee to use it and the gym didn’t allow anyone under 20 yrs old. Breakfast that was included consisted of 3 different restaurants to choose from. We only tried the American ones but they still included Japanese options. Be aware that the Sky Bar has gorgeous views of the Tokyo Tower but drinks are crazy...

"Overall it is a nice stay in this hotel. The hotel restaurant serves good quality food but a little expensive "

"Great location, great hotel"

"Everything was excellent, they also help me very well on my forgotten items."