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"When we arrived bed linen was very poor, hairs and stains. When the replaced it new linen was a bit damp. We left our room clean sign out all day, when we finally returned at 4:45, they then wanted to clean the room. A little in convenient! I didn’t really like the location, which is not a fault on the hotel. And wotif advertised this rate at 50% off!! Which is definatley not accurate and I would say not worth th rate I paid."

"Property was amazing, great staff, amazing food and luxury at its finest."

"Karaoke and caravan glamour life "

"Our room was nice - above average size for a Tokyo hotel for the price, and well cleaned and maintained with a great view. The staff were helpful and spoke great English. It takes a bit of time to get in and out with a lift to floor 8 - the lobby - followed by a second, separate lift to the guest floors. Room service and drinks are so expensive so as to be not worth considering - 1800 yen for a Godzilla themed soda or 3300 yen for a dessert, for example. It's also in the middle of Kabukicho, so...

"Love the hotel! They have the best breakfast! 👌❤️❤️"

"とても綺麗なホテルで満足しました。スパの料金が半額くらいならもっと嬉しいです。"

"."

"朝食はとてもおいしかったです。"

"スタッフの迅速な案内、清潔で広い部屋とお風呂、ウェルカムスナックには子供達は大喜びでした。ホテル内のローソンはディズニー感が有り、余韻を楽しめます。次回、また、利用させて頂きます。"

"Really nice hotel about a 20-minute walk from Myeongdong. Great if you don’t want to be right in the chaos of the main centre, but still close to the hotspots. Everything was clean and new, we also appreciated having a washing machine and small kitchen in the room. Great service as well, we were allowed to check in early as our room was ready."

"お部屋が広く、シャワー室も2つあってよかった。"

"Clean room and staff are very helpful. Not so crazy about the breakfast but because I’m vegetarian so maybe that’s why Because there wasn’t much selection for vegetarian and vegan people like me. Laundry was helpful. Overall excellent and close to everything."

"Very old and outdated huge hotel with broken computer systems (because the hotel is huge with thousands of people living here and large tour groups, it heavily dependent on self help systems every step of the way, yet these digital systems aren't the easiest to use even for young people, let along older foreigners. For example, the self check-in monitor has an alignment miscalibration where it would click what's above your finger; the luggage system has a bug where if you're trying to type...

"近隣にショッピングセンター、地下鉄もあり便利なところでした‼️"

"If you plan to enjoy Shinjuku area in Tokyo, this is the hotel; specially Premium Grand rooms. 3 different buffet options for breakfast. Thousands of local places around to eat. Room was spacious with excellent amenities."

"Clean room, great location. Laundry machines can be better."

"エレベーターの待ちが長い"

"Convenient location and clean rooms"

"Bed and pillows are not great but it does the job for my stay. Rooms are small. I wish there's more shelf space for us to put our stuff. Great location. Groceries store were right next door for fresh fruits."