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"Lovely hotel. Rooms are a bit dated, but that is what makes it a charming hotel and stay. Staff was amazing and accommodating. 10 out of 10…. Will stay again!"

"Booked a corner room using expedia, when we checked in the corner room was no longer available. The front desk staff did not know what happened! I KNOW WHAT HAPPENED! I worked the front desk at a large hotel while in college."

"Stay was okay overall. Nice review from the hotel. Great and central location. Limited but free parking available. Staff was kind and helpful. The bathroom could be cleaner"

"This property has so much potential, stayed a couple of years ago and it was great. I wanted a top floor balcony room with a lake view. I made a mistake when reserving the room and got a first floor pool view room instead. I was told there were no other rooms available but was assured as soon as one was available we would be moved. We stayed for a week, never notified of a different room. The pool was dirty, it was never cleaned and the pump and filters were either not working or never turned...

"This motel/spa is a work in progress but will get a 5 star solid review once they fix the kinks. The map on the website is not to scale so I couldn't figure out where the sauna was located which I was really hoping to use. There wasnt any sinage easily visible that directed you to its location. Once I found it the door was locked! Only to later discover it just was that hard to open but....by that point I was needing to check out. The walking trails in the back of the property are magnificent!...

"Clean rooms"

"There was glasses or water jeg kept. Tv table dusty. Patio furnitures are old and not clean. There was no facility to keep our bags and no hangers. Laundry bag not kept. Shower knob was very hard to turn. Sofa was torn in couple of places. No cleaning clothes kept in kitchen. These are small but matters. Otherwise stay was good."

"I arrived around 8am to breakfast and there was ample selection with hot food and cereal. The bed was comfortable as well."

"Beautiful historic hotel. It was our first trip to Hot Springs. Perfect way to take in old timey bathouse vibes. Felt old, classic, and well cared for. The street was busy but the hotel was quiet. We loved the rooftop restaurant. Great view. Would stay again!"

"Clean room"

"Parking was good bed was ok, air worked great. but room was not clean there was a lot of hair in shower looked like it had not been cleaned. Room had a lot of dirt on walls the room I got was not the one on the Website overall not a very clean hotel would not recommend !!"

"The room was very clean. When we arrived there was a basket with snacks and water bottles. The coffee area had a couple of muffins which was a nice treat. Check in is all electric which is very easy to navigate through. No front desk staff on property. The one staff member I meet in the morning was very friendly and helpful. The location is on the same street as the Hot Spring National Park about a mile in 1/2 down the road. We would stay here again."

"Beds were comfortable."

"Southland Casino Hotel (West Memphis, Arkansas) I stayed at Southland Casino Hotel in West Memphis, Arkansas from June 21–22, and overall the hotel amenities were excellent. The room was clean, the staff was friendly, and the casino buffet food was wonderful. I’ve stayed here on three separate occasions, and the service has consistently been great. During this stay, a major storm caused a power outage. While the weather was beyond the hotel’s control, it was surprising that a large,...

"Love it. We will stay there again."

"When we made the reservation, no one told us they were under major renovation. No lobby, make shift breakfast area with no seating. You ate in your room."

"I can say that this is the best motel we’ve ever stayed at. The price was good. The location was excellent. They had breakfast and they even had free dessert in the evening. It was centrally located close to everything. It was super clean and the staff bent over backwards to make sure that you were getting what you needed. Lots of parking and flat areas too enough for our 8 x 10 trailer. Quiet as off the main road by a couple blocks. I would absolutely stay here again and again and again. ...

"Lovely bar staff"

"VERY CLEAN, NICE STAFF BUT DID NOT FOLLOW UP ON OUR COMPLAINTS ABOUT KIDS BANG AND JUMPING UP AND DOWN IN THE ROOM ABOVE US DURING THE NIGHT AND THE NEXT MORNING. BEST FREE BREAKFAST WE HAVE EVER HAD. POOL OUT OF ORDER."

"Breakfast options were minimal. If staying on the second floor, be prepared to walk stairs. Room was clean overall. Beds were decent."