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"Staff was very nice and the location/view was great. Only critique is the property is very tired looking and the lift was broken, which I can understand but it looked like it had been for some time."

"Mattress on the bed was very cheap. Hard and no padding. "

"Our first two night stay on our three week tour of Scotland. Great dining and clearly a few stars above most. A gem of a luxury hotel. Also enjoyed the movie."

"Very good accommodation in excellent central location. Good service from pleasant staff Let down a little by room heating not able to be controlled from individual room without intervention from reception. Room not made available at agreed time "

"Excellent stay - really enjoyed. Lovely atmosphere, clean and well run. Very comfortable beds! Would use again."

"The room was clean. The bathroom has been renovated with good shower pressure. However, the beds were quite uncomfortable. Note that there is no elevator on the premises - not a big deal for us but that may not be the case for everyone. Lastly, the breakfast is overpriced. I would probably go out if I were to return. At 15 pounds each, that converts to just under $30 can. Even in overpriced Toronto, that’s expensive."

"The staff were so friendly and helpful. Even made a big fuss over our evening meal as it was my wife and I's wedding anniversary... Lovely touch. It must be our 5th or 6th stay and won't be our last."

"Superb location, great food, and attentive and lovely staff."

"Always a great stay, love this hotel!"

"Friendly staff"

"Staff did the best they could and were extremely friendly but the overall stay was a big let down. We quite understood that our room would not be ready before the specified time but, as the website had mentioned a snack bar/deli we thought we'd spend some time there. Unfortunately it had closed some time ago. Although there was comfortable seating in the reception area it was freezing. We subsequently discovered that the hotel is only heated for an hour or two in the morning and again in the...

"Lovely place, great breakfast, amazing for kids! And the food - the chef was a stand-out, chatting to us about what we wanted and he definitely delivered. Would 100% stay again."

"Nice breakfast, The property looks the same as it did 5 years ago and has lost that cosy feel. It needs a little TLC and it seems to have lost the ‘Scottish roots’ Staff are very polite but wouldn’t say friendly with almost a passive agressive attitude. "

"I stayed for one night in May 2026, and my experience was okay. The bed was comfy, and I slept well, and all of the staff I encountered were very kind and helpful. I had dinner and breakfast there, and the food was overall pretty good. However, the property is very dated and when I arrived I found a long piece of wall/wallpaper hanging off the wall beside the main bed. It looked terrible, and the wall beside it was filthy. See pictures attached. I did ask to be moved rooms, and although the...

"Enjoyed the stay"

"Phenomenal place, everyone's Scottish dream, cozy, elegant, with spectacular views and such a memorable sunset. The room was comfortable and quiet with everything we needed and the breakfast was scrumptious. I can't wait to come back!"

"Lovely central rooms very quiet and right on pier behind seafood shack and across from westherspoons side door. Air conditioning a must as no windows. Parking we thought would be a nightmare but got on street at other side of ferry terminal free parking. Got new towels and toilet roll from cleaner on request no problem"

"Large central hotel with limited parking, excellent breakfast. The Hotel in general looks tired and a bit frayed at the edges. The room was clean, though the door rattled a bit, which we solved by propping a heavy bag against it. The room was very warm even with the radiator off."

"Beautiful property with a delicious restaurant. Great water pressure. Everything was clean. Staff was very helpful and friendly."

"We are now back at home after our trip. Unfortunately, we were very disappointed with the Whisky Vaults but the most positive thing was that the bed was comfortable. 1. Staying for 2 days but the room was not serviced. 2. Breakfast, in a brown bag appeared on the first day only. 3. Thanks to Connor, who took an item of luggage upstairs. There was no lift and the back stairs were a challenge to my wife who is waiting for an ankle operation. 4. I would not be in a hurry to recommend the Whisky...