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"Made reservations here because they said they provided transportation within a five mile radius. I was told to call the day before to ensure pickup, but when I called I was told I could not reserve. That kept changing over several calls, depending on who I spoke with. Eventually, we got picked up at the train station. The van was apparently being shared with another hotel. It was all too complicated with lots of people waiting upon check out to try again, so we called an Uber. Our room was...

"The room and all public areas within the hotel were very dirty. The staff was friendly, but the place needs a major overhaul. Would not recommend staying here."

"The bathrooms are shared, and the one we used had tape all over the floor and water pooling. We found the beds really uncomfortable. Half an hour before check‑out, they were already knocking on our door, which I found unnecessary."

"Our room smelled like cigarette smoke. The only thing the front desk did was gave us Xmas spray. They were all booked they said"

"Need new beds"

"We were thankful to have a convenient the night prior to our early morning kayaking adventure. The room was clean and the bed was comfortable. We slept soundly and departed for the Rowdy Radish for breakfast then for kayaking at the glacier."

"The staff was very welcoming"

"Old hotel"

"Loved it! The place is so much nicer than the pictures do justice, and the staff is amazing. There is a bus that leaves the hotel each hour (free) that takes you to three important points of the town. plus I am a runner, and you have the best place to run to the exit glacier ahead of the crowd that visits the site daily. Loved it."

"My wife adult son and I had a great experience. We cooked up some breakfast and met some nice fellow travelers. It’s a nice place with good vibes!"

"Clean and quiet rooms. Beds were comfortable with multiple pillow choice. Breakfast was the usual but nothing was “out of service”. Shuttle to airport was quick and efficient. Would book here again."

"The room, linen, bathroom was clean, beds are below average, kitchen is not stocked at all, doesn't even have single pan/any cooking utensils/kitchen roll, staff was helpful, breakfast options were good. But can't recommend it to stay."

"Very expensive for the accommodations. Our expectations were high. Mattress sides exposed were ripped, meaning we didn’t go searching for it. Something is wrong with the sewer. The smell of sewage was lofting around our building A which is right next to the RV dumping station. We stayed at 5 different properties in Alaska. This was 5 th on our list of satisfaction."

"We had an absolutely wonderful time at Spruce Lodge! The location is fantastic—it sits perfectly just outside of Seward, right across from the Salmon Bake and conveniently on the way to Exit Glacier. The lodge itself feels entirely brand new. We loved the kitchen setup and the spacious area around the kitchen table. The room also featured a very cool heater and fireplace that added a great touch of ambiance. It was incredibly spacious; there was plenty of room to comfortably fit my partner, our...

"Great staff, great location. Very happy"

"Friendly staff, clean rooms, and great restaurant. Loved the complimentary pie too!"