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"Upgrade to room with a view of town square"

"Staff were wonderful and the location is great. Needs a little tlc in places. The “hairy coos” were a highlight!"

"Clean room, friendly staff and great parking"

"The room was very clean. The bed comfy, but would have liked an extra pillow each. The man on the desk very kindly got the channels we wanted on the television. All staff we saw were very helpful and friendly. Easy walking distance to many shops"

"The room was nice and clean and bright with a great view of the train station. And the hotel was attached to the train station and Union Square which was very helpful when I arrived by train at 10:00 at night. I did have trouble finding the street entrance since I arrived so late at night - the main entrance is through the mall. The hotel is modern and much newer than most buildings in the area. It can't get any closer to the train station and bus station, and the shopping mall is a bonus."

"The check-in process was disappointing because I had to ask about nearly everything. The listing stated that a parking tag would be provided if parking was included, but none was given. When I asked, I was told that parking required an additional fee, which was then added to our room. The pool also costs extra, and unfortunately, it was not worth it. We went to use the hot tub but were told we couldn’t use it because the bubbles weren’t running. The staff member who told us was not friendly or...

"We had a bay view room which looked directly out onto the harbour which was lovely to wake up to The room was spotlessly clean and modern with everything we needed built in. The tea and coffee station was tucked away nicely and there was a full size fridge with a freezer in. We found this excellent as we were travelling so it gave us a good opportunity to freeze our ice packs for the cool bag and chill our drinks down for when we set off again in the morning. "

"Name was changed to Brentwood so was looking for Highland. Bed comfortable pillow was 2 cushions in a pillow case. Old hotel needs refurbishment staff helpful friendly. Great location. Would stay again"

"Beautiful place!"

"Staff were excellent, rooms were fab & it was a fantastic stay! We will definetly be back if we are that way again."

"The hotel, location and staff were excellent. It was just what we needed after a few days in Edinburgh and a long drive. Loved the self-service laundry facilities too. Although, they need to find ways to prevent guests leaving their clothes in for longer than needed. Breakfast was also good. I woukd definitely stay there again. Special thanks to Hayley on the front desk who came down to meet us and collected our bags, when we were trying to find parking."

"Central location"

"Stayed here for an early connection for a train. Its location is great. Check in/rooms etc were all satisfactory for my stay. No issues"

"Great hotel at a decent price. Would recommend"