Find all hotels by Independent in Crystal Lake, IL

"clean room/bathroom, breakfast was not as good as i expected wish there were more options. pool was nice"

"I was able to stay very comfortably. Thank you "

"Checking staff was very friendly. Wanted a late check out and they accommodated it at no extra cost. The elevators were slow as hell but at least they worked. Room wasn’t stocked completely. Missing some towels and soap to wash your hands.Overall not too bad for the price."

"Checking was a breeze and super convenient. Staff was polite and helpful. Property and rooms were clean. I liked the room. Very very clean."

"Breakfast was better than most. Hot tub was as hot as it should be and hours were longer than other hotels. The best thing about this hotel is the front desk mngr, Lisa. She is a delightful treasure. You expect desk personnel to be helpful & pleasant but Lisa not only went above and beyond but welcomed us back every time we walked in the door."

"The room was very clean and comfortable. Family focused!"

"When first walking into the hotel we immediately noticed an odor. This odor lingered throughout the hotel including into the actual room. The toilet in the bathroom smelled as if someone had just had a bowel movement. The bed and pillows were not comfortable. The tv didn’t have very many tv options and the WiFi didn’t work which interfered with my work. We were there for 3 days and no one offered to clean the room. Paint on the walls chipping and the water pressure in shower and sick were very low. The walls are very thin and you can hear people walking above you if one a lower floor. The only nice thing I can say is that the staff were nice. Breakfast was okay. I would not stay at this hotel again. "

"Really run down, stuffy rooms"

"The hotel staff was friendly and welcoming, and I didn’t run into any issues during my stay. Check-in was quick and easy, which made the whole experience smooth from the start. Overall, a pleasant and hassle-free visit."