"The hotel is very close to Heathrow Airport which was nice. There was an underground train station right across the street (Piccadilly Line) which took you right to the airport or into London. It was very convenient and made it easy getting around. The staff were very nice and helpful. They responded to requests and concerns promptly. The buffet breakfast (included in our room rate) was good and included a decent selection of hot and cold selections. The restaurant was nice. However, the menu is highly skewed towards Indian food which is not a favorite of ours so we only ate there once in our 10 day stay. The pool is heated and nice. Again, however, it should have ratings going down the stairs for people who are a little unsteady on their feet or have mobility issues (like me). The same goes for the jacuzzi. There are no hand rails to hold onto. Only the steam room was working during our visit but it was fine. The hotel is good, the location is good, all the staff our great, the room was clean and we would probably stay there again because of the location. Also, there is a grocery store close (Tesco) and a Subway as well as on old pub, The Green Man."