"It’s a beautiful hotel—well-presented, clean, and overall lovely. However, the staff experience was disappointing. We arrived for check-in after 4 PM (around 4:30), and our room wasn’t ready. We had an event at 6 PM and needed to prepare, yet we waited 20 to 30 minutes. While they offered two complimentary drinks, I would have preferred timely access to the room. Additionally, they charge around $45–$50 for an “urban experience” that includes a house car service. When I requested the house car...

"Staff most kind and helpful. But the shower in the room needed to be fixed as well as the thermostat. Still- best place to stay in Santa monica"

"The location of the hotel os convenient and the staff is very accommodating and attentive."

"H"