"Location is fantastic, steps from Penn Station. Hotel is historic and very grand in the lobby, but the rooms are a little run down, but clean. The staff is super kind and helpful. They let us check in early and check out a little late. Would definitely stay there again. Starbucks is across the street, Liberty Bagels is around the corner. "

"Customer service is horrible!!!!!"

"The staff were wonderful! The room was small but had everything we needed including a great view of the city. We ate dinner at the restaurant on our last night and it was very good. This is where we will stay from not on! "

"The hotel is very hip in a great location but overall thought things in the room would have been better for the price. The room was super dark due to the odd light fixtures making it difficult to do my makeup to get ready for the day. The AC for the hotel was not yet turned on so on my last night (which was very hot) I just had to suffer through the heat. Finally, the bed and bedding was not that comfortable. The staff was super accommodating when I had requests (safe in my room was not working...

"Always a great stay at the Park Lane. Hidden gem on the park, we will return darling."

"Was a wonderful stay. Would definitely stay again"

"I was very happy with this charming little Hotel! It is in a good location, just a short walking distance to things like Times Square or Madison Square, Gardens, or Macy’s. Plenty of charming restaurants in the area. The hotel was decently quiet. The beds were extremely comfortable and the room had plenty of space for a couple of girls with lots of luggage. The Front Desk staff were very nice, a lot of times it was a couple of big Burleigh guys which was nice it made me feel extra safe. Be sure...

"Did not use"