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"The room was filthy. Everything from pretzel pieces on the floor to dust on every surface, mold on the shower curtain. The bed sheets felt grainy inside. Huge smears on the floor and the tv. It was too late. I drove too far to head home. Finished my stay. Hotel is not as advertised. It has a new name, The Cicero Hotel- surprise! Breakfast at 7:45 had 3 bagels in the case, 3 muffins( pre-packaged and hard) and they were out of coffee. There were other selections but I was just done. No one at the desk. I dropped my keys and left. Also, hotel was very loud."

"We had a very quick one night stay. It was fine for that. The elevators could use a fresh paint job and the plumbing in the rooms was very loud when you turn on the sink. Clearly an older building. However, what was most disappointing was the inaccurate information about the amenities. I chose this hotel because of the free hotel airport shuttle. When I called before I arrived in Syracuse to confirm shuttle arrangements, I was told that that the shuttle is not offered after 4pm on Sundays through Tuesday. So we had to Uber. Also, the hotel listed that there is a restaurant onsite. We planned to go there for a quick breakfast. But, once we arrived at the hotel, we were told that the restaurant is closed on Mondays and Tuesdays. So the amenities that are listed are not fully available. These limited hours should be listed online. False advertising is not good customer service."

"I didn't stay here. I received a phone call that the property was undergoing renovations and were having electricity and plumbing issues "

"Place was very close to our event and breakfast was included. "

"Booking cancelled before I get there."

"Easy to get to, breakfast out early, but bathroom sink was covered in toothpastebetc, and desk had food stuck to the front of it. Left only one towel and for two people, but staff were really nice and helpful."

"For the price this is a very good value. The hotel and rooms are clean and as everything works. The staff were friendly and efficient. The location is convenient to the airport, expressway and some fast food mini mart options. Nothing fancy, but a good value. The reservation didn’t mention breakfast, but they have coffee out 24/7 and do put out simple breakfast options (yogurt, cereal, bagels, juice). There is also a McDonald’s in the same parking lot."

"The staff was arguing at the front desk while checking me and other customers in. The pool area had ants. It was extremely loud at all hours of the night. The room ac was noisy. The breakfast was not as advertised and they were out of pretty much everything. They ran out of blankets which did not help because even after turning down the ac our room was freezing but the front desk claimed they had zero extra blankets. Staff seemed miserable and arguing in front of customers is so unpleasant and made me extremely uncomfortable. They made us sign paperwork stating they had a no party policy but there were obviously several parties going on. "

"Everything was good overall. "