"On the positive side, the location was great, the room was comfortable and the two bathrooms were very convenient. On the other hand, of the five nights we stayed, the room was partially cleaned only on the first night. The bed was made and towels changed however they left the dirty coffee cups, didn’t replenish the coffee, didn’t clean the floors or wipe down the surfaces. The next day the room wasn’t cleaned so we asked for more towels and coffee. The third day, again, no cleaning so we called...

"The front desk was helpful. Ordered food from the room and waited to be notified to pick it up, after two hours and no call I went over there to Harras which is the sister property. They didn’t know what happened and didn’t have my order. They refunded and took new order. When I arrived at the room to eat it they didn’t put utensils. I had to go back and get utensils from the front desk who located some for me. I finally got back to the room and the food was cold and there’s no way to heat it...