"Resevered an apartment with them for a school event received confirmation and the day of check in they could not find a reservation at all despite me having already been charged...their solution was to book a different available unit as they had several available, however, when the booking site contacted them they were told nothing was available...this resulted in a lot of food waste as i had brought things with me to put in the fridge. I was forced into a hotel with no fridge instead so on top...

"Everything was great"

"First off, if you plan to book with them via Expedia; remember to check your Expedia messages after you've been confirmed. I was expecting an email, but was unaware that that was unavailable. Do that, and you'll have a smooth time. Customer support was like a dream. Friendly and accommodating. I had to call pretty late at night and was taken care of without any hitches. They even have a website/app combo that gives very clear, step by step directions. This was so helpful, given the remote...

"Everything was peaceful"

"Great location close to Holliday Park and Broad Ripple; lots of bars close by too! Very comfortable place!"