Find hotels in Broadlands, IL from SAR 254

"The property and establishment was clean."

"Check in and check out were quick, buffet was simple but good, the bed and pillow were comfortable and everything was clean. Staff was friendly."

"The room was nice and clean and bigger than expected. I loved that there was a bar downstairs. The staff were all very kind and helpful. The only thing I didn't like was the limited parking next to the hotel. The spots along the backside of the building were confusing with all the tow signs. We were not told there was additional parking across the street however I did see a sign said Holiday inn parking."

"Clean room nice staff"

"Our room was in need of an update. The tub had black stains in it, paint was patched. When we came into the room, the dishwasher was running and the bathroom floor was wet, as if the room had just been cleaned, even thoigh we were there an hour after check-in. "

"The most important part for the kids was the pool and it was out of service with out tell people about it when you book it "

"Room was nice! Pool and hot tub were relaxing!"

"Clean room and very reasonably charged. "

"Beware. Avoid this hotel. We paid in full, through Expedia, a couple of weeks prior to our check in. Processing of that payment was confirmed through PayPal, & Expedia confirmed payment to Home2Suites by Hilton in Champaign IL. However, Home2Suites processed a second payment the day of our check in, through the debit card on our Hilton rewards account. I have spent several hours in communication with the hotel to resolve this, to no avail. They are aware payment in full was made prior to our arrival. They have seen proof of that. No return communication has been attempted from the hotel’s manager. Expedia is now taking over responsibility of communicating with the hotel. However, Expedia noted that they had difficulty with the front desk of the hotel answering the phone. Yes; this happened multiple times for me, too; I had to press option of “reservation”, simply to speak to someone. That was a consistent issue during the stay as well. In addition, breakfast was lacking, & that is the most polite way to say that. Staff person at breakfast said they would refill items that were gone at the time we started breakfast, but that was never done. Upon researching regulatory agencies to notify of this hotel’s fraudulent charges, I became aware that there is a historical pattern of fraudulent charges made by Hone2Suites in Champaign IL. We will never return to this hotel. I wouldn’t roll the dice if I were you."