"When walking into the hotel go to the desk to see the clerk because I went to the kiosks first and was able to type in all my information for the room and then paid for the room I reserved and then went to the clerk and they said I still had to pay for the room even tho I already paid and I showed them the payment through my bank but they said they didn't have anything shown in their system that I paid. After 15 minutes of being on the phone with my bank and the clerk. The original payment was...

"."

"I travel frequently to major cities on east and west coast. I understand the concept of surge pricing. There were a lot of events in the Chicago this particular weekend. I paid over a $1000 dollars for 2 nights. This hotel most certainly is not a $500 a night hotel. This is a very simple, basic hotel in a central location. The staff was overwhelmed by the crowds at check in. Check in took longer than it should have. The room was small but neat. The hotel was adequate it is just was not...

"Great location, room not so clean"