"Our stay at the hotel was very disappointing. The room had a very strong cigarette smell, which made it feel dirty and unpleasant. The mattress and pillows were also very uncomfortable, making it difficult to get a good night’s sleep."
"Self check in. Another guest helped me find my room. No one was available to communicate my concerns and assist us. However, I checked in late. Booked a room with a balcony but received a ground floor room. Room was clean, bed comfortable and shower hot. Overall a good stay."