"I stayed one night (Nov 5). The room itself was fine, and the staff were very kind — when I asked at check-in why the renovation was never mentioned, the front desk apologized sincerely.
The problem was that the hotel is under major renovation, and this was never disclosed when I booked. The listing showed "10.0 Exceptional" with no mention of construction. I arrived late at night and the hallways were a construction zone — bare floors, torn paper, paint and supplies everywhere. It honestly frightened me, and for a moment I felt I couldn't breathe.
Other guests' reviews here mention the same remodeling, so this has been going on for a while. Guests should be told before they book.
I would stay here again once the renovation is finished — the room and the staff were good. But the renovation should be disclosed upfront."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
