Find all hotels by Highgate Independent in Bal Harbour, FL from SAR 651

"The restaurants were playing music so loud it interfered with eating comfortably and conversation. The property could’ve included a more calm environment for those who prefer quiet."

"Excellent vacation! Hotel is lovely, rooms clean and comfortable and the free amenities were a BIG plus (breakfast, beach chairs, umbrella, towels and as much bottled water as you want). The pools were great and this is in the heart of SB on Ocean Drive, right across from beach and beautiful 10 mile bike/walk boardwalk. "

"Very noisy due to the bar beachside boom, boom, boom until 3am"

"Staff is amazing!"

"The stay at this hotel was a great experience. We received an upgrade to a 3 bedroom suite who’s was perfect for 3 ladies. The room was beautiful and the staff were exceptional from the minute we stepped out of the cab at the door."

"Nice place to stay near the airport. On a peaceful side street. Staff are very courteous. "

"Our Miami trip itself was wonderful, but unfortunately our experience at Catalina Hotel & Beach Club was extremely disappointing. We stayed in a two queen poolside room from Sunday through Wednesday and ultimately checked out one day early due to several serious cleanliness, maintenance, and safety concerns. When we arrived, the room was not properly cleaned and we even found trash underneath the beds. Several outlets in the room were not functioning and the iron also did not work. The bathroom had a noticeable sewage odor when using the sink, and the room did not include a safe for belongings. There were also concerning safety issues with the room itself. The door had no peephole and no security latch, which made us uncomfortable from a safety standpoint. Basic amenities were lacking as well. We initially had no towels upon arrival and had to locate staff ourselves to obtain them. WiFi was extremely unreliable during the stay. The overall property condition was also disappointing. The elevator was out of service for the entire duration of our stay, hallway carpets were visibly dirty, and the rooftop pool pillows were filthy. Doors throughout the property slam very loudly and the hallways are not soundproof, so noise from staff and other guests was constant. The front desk staff did come to inspect the room after we reported the issues and refunded our resort fee, which we appreciated. We ultimately escalated the matter through Expedia, who refunded the unused night."

"Airport shuttle services were very helpful and attentive. The Hotel was old and a bit aged. The staff were kind and helpful."

"Room was dirty! Floor was filthy I couldn't even walk to the bathroom with out my shoes. Husband complained to front desk, he was told all housekeeper were gone. Did not offer anything as a solution! Husband asked for a mop and extra towels, never received either! The pictures look good , don't let that fool you! No control on air conditioner- it was on full blast or I had to turn it completely off. it was very loud, hard to sleep with it on! Restaurant bathrooms disgusting! The elevator had a crack in the middle of the floor and it felt like it could give way any second!I Expected alot better for this price!"