"Nice hotel. Clean rooms . Trouble with hot water but they corrected it right away"

"They have automated a lot so there is very little staff interaction. We were not told how to obtain or offered our welcome drink. The bathroom amenities are not what I would expect for a $500/night hotel. The glasses in the cabinets were understocked and I could not turn the A/C below 70. Won’t be back. "

"Dirty- unhelpful-elevator broke-tv don’t work. "

"Hot Tub was cold , never turned on . Very small , maybe a 4 seater on the side of the building . Did not feel unkept at all. No microwave in room . Staff were very nice . Don’t count on an early check i"

"Dear Expedia Customer Support, I am writing regarding my recent reservation at the Bentley Hotel South Beach booked through Expedia. Unfortunately, we were unable to check in on the first night of our reservation because our flight was delayed. U.S. Customs and Border Protection held passengers for an extended period during boarding procedures, which caused us to miss our flight and arrive one day later than planned. Additionally, when we arrived at the hotel, we found that the...

"Nice pool, clean. No hot tub. "

"All was very good until you get hit with lots of property fees and taxes. A lot of money per day."