Find hotels near Awesome Walls, Stoke-on-Trent from SAR 179

"Before and during our stay John, the host, was always attentive and supportive. Mandy who is the on-site Manager was lovely and really helpful and was there to meet us when we arrived. Because we live local to the area Mandy was good enough to allow my mum and grandkids have a look around this historical property too. It is an amazing old building dating back to the 13th century. There was a good combination of old features particularly in the main entrance and sitting room and also luxury well equipped modern bathrooms. As locals living close by, it was a fantastic opportunity to stay overnight in such a wonderful building. From the village and small road that leads to the castle you wouldn’t know it was there. Well recommended to stay somewhere unique and historical. For those with families it would make an ideal base to explore the area and visit Alton Towers. "

"The staff, room and food was great. "

"The staff were all lovely,the breakfast was delicious too,lots of choice,the room was really nice ,but the bed was awful,we both found it so uncomfortable ,the premier inn bed is so much more comfortable and bigger,plus the quilt was very small for the bed,the bathroom was lovely and clean,and the shower was good for me been upright,the pressure wasnt very good though,apart from the bed ,everything was really nice,we enjoyed our stay,and all the staff,checkin and breakfast restaurant staff were really nice too"

"All staff we had any interaction with were very helpful and friendly "

"Real easy freindly check in. Rooms are clean and adequately appointed. It was a spacious double room, with generous size bathroom with bath tub. Its nice to have iron, ironing board, trouser press, hairdryer and fan. Unfortunately the pillows are a bit inadequate. Provided with 3 very flat, very warn pillows for a double room for two people. We put up with this as it'd been a long day and couldn't be bothered to go to reception. Im sure they would have sorted thisbout if we'd asked. Also the shower (which mixer looks to have been recently replaced) was very temperamental. Basically a lot of fiddling to get a usable temperature, the finest adjustment being either very cold or scolding hot. Overall for a 2 star hotel at the price we paid a reasonable stay and somewhere we would stay again for affordable hassle free accommodation. "

"Worst experience ever! Host was so bad, wouldn’t communicate. We had to chance for the access details. We traveled over 3 hours to turn up after a day at Alton towers around 7.30pm to find the access details were wrong. After chasing for the correct ones we found that the property wasn’t what we paid for. We had 3 adults and 7 children (10people) and there were only 2 double beds and a single to sleep 5. The property was a lovely house but not listed as only having space for 5 people to sleep. We called the host, no reply! Called customer services to have them put the phone down on me and then after having to call again I was told that they had spoken to the host and she had been very angry and swearing a lot on the phone. After that we did not feel comfortable staying at the house also we didn’t have enough space or any blankets / bedding etc to just make do for the night anyway. We had to find a travel lodge and travel another 30 minutes at night and pay again to stay there with young kids. The company and the host didn’t care at all that they had cause so much upset and stress when it was meant to be a nice night stay before going back to Alton towers the next day. I think it’s disgusting that they had no problem making mine and my friends children be upset and scared. Very disappointing! Horrible service! No good costumer service to find a solution when it all goes wrong, which this really did!We are now out of pocket and still waiting for a refund! "

"The property was perfect for us. We were a family of 6 and the house accommodated us perfectly. The hosts where fantastic and left us a lovely welcoming note with a few bits in the property we didnt even think of at the time which came in so handy. It is beautifully decorated with driveway parking and overall a lovely family friendly place to stay. It was my sons 16th birthday and we had booked this property to stay in as it really was perfect for our days at alton towers which was only a 25minute drive from the property. There are a number of supermarkes within a very close drive of the house too which makes it even more ideal. I would highly recommended this family friendly house and the hosts, as both were fantastic. Thank you so much!!"

"Check in was easy, communication excellent, and the property was spotless. The garden was overgrown and unusable, but we didn’t need it. It was perfect for what we needed. "

"We felt that the hotel offered very good value for money for a short few hour stay on route to our destination. It is true to say the hotel was full of charcter and one could easily imagine how beautiful it was in its heyday.... however time has clearly taken its toll. It seemed to have a variety of characters staying there..... Certainly one may feel vulnerable in the sirrounding area.... but the car park was close and included in the cost of the room. We have no complaints whatsoever. EXCELLENT VALUE FOR MONEY"