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"Clean room, no parking but we were aware of that as free parking is offered at the mall next door. Clean room and a few restaurants near by, nice but small roof top pool and lounge. Good for shorter stays and close to the port."

"Customer service here is absolutely 5 star the staff are amazing! The food here is fabulous even in the buffet. Oceana is exceptional. Mara in the buffet Breakfast and lunch is an absolute diamond The STAND OUT here is absolutely the staff and the food UNTIL you go to the gym and the Yoga Shala ….. just heavenly and a joy to workout / meditate. There are two great pools unfortunately both lacking a bit in ‘atmosphere’ and both very quiet however very relaxing. My suggestion would be to make the pelagos pool more of a music / chilled party vibe and the thalasos pool more relaxed and quiet. Another suggestion for improvement: I’ve never been to a 5 star where I’ve had to leave my restful lounger to line up for a drink. We found this very strange that there was NO bed service (even when tipping) to have had that would be nice. Alcoholic Drinks are not included in the à la carte unless paid for. I did enjoy a few speciality cocktails / wines and we paid additionally. The same for some top shelf including baileys. To have had these included would have been better and we would have been happy to pay more to stay if that was the case. All in all a great and welcome break with excellent service and we would return. "

"Nice room, lots of amenities, helpful staff "

"Staff was excellent and helpful. Breakfast was great. Shower was slightly dirty. Air conditioning didn’t work so it was very very hot. Hotel is in a great area and easily walkable to everything around"

"Location close to center of city and waterfront was great. Room was spacious and bathroom as well. The breakfast buffet was good yet modest. It was noisy at night as the major street runs right in front of the hotel."

"Breathtaking views. Excellent staff. Great food."

"Rooms very nice and comfortable, breakfast excellent."

"Recently built, modern design, rooms well designed and equipped, excellent breakfast"

"Fantastic hotel - great location - great staff - perfect base for getting to know Iraklion. Thank you Nikos - Kosta."