Find all hotels by Bespoke in Ash from SAR 308

"I recently stayed at this hotel in London and unfortunately had a very disappointing experience. The biggest issue was the condition of the restroom, there was visible mold on the floor, to the point where we didn’t feel comfortable stepping on it and had to stand on a towel. That alone made the stay feel very unsanitary. When I went to the front desk to clarify about the room, I explained that I had accidentally booked a handicap-accessible room and asked if it would be possible to switch to a different room. While I understand availability can be limited, the front desk staff member responded with noticeable attitude, which made the interaction uncomfortable and unhelpful. Because we were told the hotel was fully booked and given that response, we didn’t even feel comfortable reporting the mold issue afterward. Additionally, when using the shower, the hot water caused the pipes to make loud, strained noises, as if they were struggling, which was concerning and added to the discomfort of the stay. There was also no housekeeping service during our stay, which was unexpected, and the couch in the room had visible stains, further reflecting a lack of cleanliness and upkeep. Overall, the combination of poor cleanliness, maintenance concerns, and unfriendly customer service made this stay far from enjoyable. I would not recommend this hotel based on my experience."

"We booked to stay at the Limehouse Library for the day after our wedding. We were off to Paris and wanted a nice stop-over before heading off on the Eurostar. Limehouse Library looked great, quirky and something a bit special for the night after our wedding. I had, unbeknownst to my husband, ordered and paid for the Wedding Package (£35) as a surprise for when we arrived. When we arrived and entered the room, I was immediately disappointed. The banner in the room didn't read 'Just Married' as expected, but instead said 'Happy Anniversary'. The banner itself was cheap and tacky, not at all like the banner advertised on the package photo which looked more premium. There were balloons and rose petals, but no prosecco and no chocolate covered strawberries. It felt cheap and thoughtless and greatly disappointing. When we spoke to the staff the next day, it felt like the blame was on us for not raising it immediately with them. It would defeat the point to have them come in a remake the room, and we also had to rush straight out to a dinner reservation so couldn't raise it straight away. They did also mention they couldn't guarantee 'fresh items' - I'm not sure what they meant by this as I'd specifically paid for this package with prosecco and strawberries. The hotel itself was nice, clean, quirky, although the rooms were a bit smaller than I imagined. It was the failure to deliver the wedding package that really let us down and ruined our stay. "

"Great located hotel … easy to park and access central London using the Elizabeth Line. Hotel is modern and spacious rooms "

"Okay so this place is expensive so you would think it will be upmarket - its not. The ONLY thing you are paying for is the location of tower bridge. The building looks like a concrete tower block of old run down flats and the rooms are dark dingy, old fashioned and tired. Most rooms are facing out the back so no actual view of the bridge. The shower doesnt get hot, there is mould in every crack. If you go for the usual double room, dont take any form as suitcase as there is physically no where to put them! They will be in your only narrow walk-space for all your trip. We also got randomly evacuated for hours AND there are horrendously loud building works going on currently that they dont warn you about until check in. Im sad I paid the amount I did for a dark dated room, should have gone premier inn. "

"Very small room and bed, very noisy on level 19 due to swimming pool on level 20, also very hot with no AC, reported TV not working and they said it was a building and could not fix it."

"Pre-checked in online, staff welcoming, explained where our room was, breakfast and took payment for parking. Our room was on the ground floor, just before the main corridor of rooms to the left of the reception. Our door was opposite staff access to I think the restaurant, the window out onto the garden area. The room was clean (although the net curtains were worn), spacious with a large bed, fridge, desk and fan. Bathroom was clean also. The room was fine, but people seemed to gather outside our door as the corridor area was wider, looking for room numbers on the signage etc. We listened to many conversations, late into the night, hearing them continue to tell others in the party to be quiet when entering the corridor to the other rooms. We were woken at 3am to a group chatting loudly outside our door and again at about 6am to what sounded like staff moving trollies outside the door. The weather was not great, but i think in the summer you would have the noise of the bar garden late into the night too. We used the gym at 7am, a nice well equipped facility, and the pool looked nice also. The restaurant was ok, but expensive! We visited for dinner, my husband said the brisket was bland. The cheese board was nice, but no cutlery apart from a sharp knife was provided, and no small plates given to share. The staff were nice, but no check was done and we had to call someone over for the bill. Breakfast buffet was good, but the hash browns under cooked and the coffee awful."

"Only stayed one night"

"Really great stay."

"Staff were polite friendly and professional. I was disappointed there were no bathrobes. For a five star hotel also disappointed that they use those small cartons of milk, I would have expected a bottle or carton in the fridge. Drinks expensive."