Find all hotels by Premier Inn in Arlington Heights, IL

"A quiet and comfortable place"

"Location was great. Valet parking was very accommodating-- extremely helpful"

"I think you took advantage of people needing a place to stay when their flight was cancelled. The price was very inflated but we had very little choice about where we could stay. "

"Great experience "

"This was such a disappointing and underwhelming stay. There is zero soundproofing in the rooms, (constant door closing can be heard even over my white noise), housekeeping knocked at 8:20am to assess whether we were still in the room and my daughter was still sleeping, poor internet (WiFi was temperamental and TV was constantly losing signal), the terrace was closed/doors locked, pillows are thin and useless, beds are low to the ground, the carpet is stained and dingy, and I had to ask the front desk twice to review my profile bc I had been charged twice (was resolved). The food is such a loss here. If you’ve ever had food at a bowling alley, this is exactly what the line of food tastes like: I ordered beef empanadas and the margheritia pizza. The pizza tasted previously frozen and the empanadas give me Dollar General frozen food. Thank goodness I paid for “room only” and not the food/beverage package. The strong wins: location, and the bar scene/bartender. Valet was also exceptional. Only reason I didn’t give it 1 star. Do not recommend. The pictures do it way more justice than it deserves. If you’re seeking luxury, this is not it. And perhaps I was booked in a “cheap”/non-upgraded room, but this is not worth it."

"The staff are great. Great location. Booked this hotel as it advertised laundry machines which were no longer available and this was not communicated at any point until we went looking for them and asked. The gym was hot every morning. The elevators were very very slow and often unclean."

"The room was clean. The staff was very friendly. However, I specifically chose this hotel because parking was available. When we arrived, however, parking was not available. I was instructed that there was a lot down the street, outside, and I could park there. It was very inconvenient, especially since I had a friend with me who is not capable of walking the few blocks and uses a cane. After asking several times, I was told that some Parking had opened the following morning and I moved the car. I was then charged $87 overnight instead of the advertised 54. The other issue is the fact that there was absolutely no water available in my room the second morning of my visit. There was apparently a plumbing issue and the entire hotel was out. I understand that these things happen, but there was no attempt made to make accommodations or provide water when I inquired at the front desk. There was no running water in the entire hotel, no restrooms, no faucets, nothing. Again, I understand that things happen, however, my bill totaled over $450 for two nights accommodations. Not outrageous, but not an insignificant amount, considering two of the major amenities that I had hoped to expect were unavailable. "

"Clean and comfortable after a long flight. Breakfast was very good."

"One of the best status in Chicago. Room pristine, complementary water bottles, 24 hr gym, great location. Pleasently surprise to see “tofu” as an add on protein - as a vegan I appreciate it so much. Downside no pool, but other than that 10/10"