Altenstein Vacations

"This hotel doesn't really have a front desk. All communication is through WhatsApp. The design is such that you hear everything, so it can be rather noisy. There are some individuals that seem to be long term residents and hangout in front of the hotel drinking and smoking. Some rooms have extremely small bathrooms that makes it hard to get in and out. The rooms are not cleaned or maintained unless you request service. On my day prior to checkout, I requested room cleaning and fresh towels and...

"Extrem individuell auf den Gast eingehend! Ein Ort zum wohlfühlen. Top Lage an der ehemaligen Zonengrenze. Traumhafte Natur und auch für geschichtsinteressierte gibt es etwas zu erkunden."

"Excellent location but the communication from the hotel wasn’t good. I messaged the hotel the morning of my arrival after not receiving a key code (the place is unmanned). I arrived at the property and still had not received any instruction to gain access. Then I had to make a very expensive phone call to the people that run the property and was told “oh you should never book with Expedia as we can’t contact you there.” Not very helpful. However, after paying a fortune to speak to someone the...

"Sehr freundliche Aufnahme, ruhige Lage, Wanderung gleich am Berggasthof"

"The breakfast was amazing, and the highlights of that in there. First, the beds were extremely uncomfortable, for the entire week me and my wife got maybe two hours of sleep every night, tossing and turning due to feeling all the wood and springs underneath. They never actually cleared or clean the courtyard right in front of my room yet had parties on the weekend. The lack of staff after the 12 noon was a little ridiculous. I took this trip to go to a friend‘s wedding coming from America. The...