Exemplary guest service is the foundation of every 5-star hotel in Wounded Knee. From the moment you enter the lobby, staff cater to your every need, whether arranging valet parking or providing in-room massage treatments. Also, hotels have to feature upscale amenities to meet the standard for a 5-star rating. These can include luxury bathrobes, a wellness center, swimming pools, fine dining restaurants and knowledgeable concierge.