Impeccable guest service is the foundation of every 5-star hotel in Smoaks. From the moment you enter the lobby, staff attend to your every whim, whether recommending activities and tours or providing in-room massage treatments. In addition, hotels have to offer superior amenities to meet the standard for a 5-star rating. These can include luxury toiletries, spa facilities, pools, fine dining kitchens and knowledgeable concierge.