Faultless guest service is the defining feature of every 5-star hotel in Moala. From the minute you step through the door, staff attend to your every need, whether offering luggage assistance and storage or providing a nightly turn-down service. On top of that, hotels must feature upscale amenities to be eligible for a 5-star rating. These can include luxury bathrobes, spas or saunas, pools, fine dining restaurants and knowledgeable concierge.