Faultless guest service is the defining feature of every 5-star hotel in Mārciena. From the second you arrive, staff ensure your every need is met, whether answering room service calls 24/7 or providing in-room massage treatments. In addition, hotels have to offer upscale amenities to be entitled to a 5-star rating. These can include luxury bathrobes, on-site spa facilities, swimming pools, fine dining kitchens and knowledgeable concierge.