البحث عن فنادق بتصنيف 5 Star في المركز التاريخي من SAR 696

"We had a serious pregnancy-related medical emergency and were unable to travel or stay at the hotel. We notified them 20 days in advance and provided documentation explaining the situation. Of all the hotels involved in our trip, this was the only one that refused to offer any assistance, flexibility, credit, or refund, and they kept 100% of the amount we had paid. We were extremely disappointed by their complete lack of empathy and understanding during such a difficult time"