In Colman, a hotel must provide a certain level of upscale amenities to be designated 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, premium bedding, luxury toiletries and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can look forward to things like concierge services, nightly turn-down services and in-room massage. Some may also offer extra touches such as welcome gifts.