"The room could do with a little more cleaning and there was some black mould around the bath tub. The toilet needed a deep clean too! The staff on reception were excellent and special mention to Scarlet, Chloe and Josh for their help and kindness. Scarlet was particularly helpful in sorting out an alternative room for me as I wasn’t keen having a room with an adjoining door to the next room (even though it was locked!) Also special thanks to Jack (who managed the spa) and was very keen to try...
"The room itself was lovely however it was very noisy!!! Not only did it sound like there was a fish tank in the room, there was also loud crackling noises going on!! This resulted in neither of us getting very much sleep at all and unfortunately would put me off staying again. I can only hope this occurs a small minority of the rooms. Such a shame as it is a lovely hotel and perfectly located too."
"We stayed in a pet room. It was very clean. The breakfast was lovely too. Great stay for a great price.
The TV remote didn't work, the iron didn't work and the kettle took a while to boil - on reflection, i'd still give it 4/5 re the cost."
"The room was clean and tidy, however when we stayed last year we had bottles of water in our room but this was not the case this time, I brought my own last year but didn't this year as I thought that bottles of water would be in our room. I also requested an extra pillow as the 2 pillows I had were flat, reception made a note of this but the pillow never arrived.
Staff were all very welcoming, helpful and pleasant.
Breakfast was lovely with a variety of breakfast choices available. the...
"Lovely hotel set in beautiful grounds. Flower borders were just lovely! Room (twin deluxe) was spacious, comfortable and clean. One note, we were in room 216 which had view over cafe at back, which was really pretty so not a problem. However, deliveries started unloading at 6am in the morning which wasn't great. The hotel is so close to Beamish working museum, very handy. Few good pubs in the area too."
"Just stayed here last week very easy to find plenty parking. Check in straight forward the young man very friendly. Some minor faults with rooms. We had 2 rooms . Both kettles in rooms had bad limescale so never used them .the teabags looked like they had just been thrown in a pile on the dresser Bathroom towel instead of being white had a massive blue stain on .bed sheet was dirty. .you could hear the traffic outside but to be expected as on main road. I think for value for money...
"Beautiful property in a great location, with friendly staff & a nice bar area. Unfortunately, the room really let it down, particularly the bathroom. The bedroom was dated and there were a few broken fixtures etc, plus hairs on the bedding & rubbish from previous guests left in drawers, but the bathroom was one of the worst I've seen. There was a *lot* of mould on the walls, ceilings, and the sealant & grout around the shower, and it smelled of damp & sewage. The loo brush was absolutely...
"The room was tired and Amenities were poor. Staff were unfriendly and unhelpful. Reception welcome was far from a welcome. The bathroom was filthy with black mould marks and the Bathroom door was completely rotten. The walls were paper thin - I was kept awake until after midnight. I phoning reception 3 times to ask if the room next door could turn their television down which was blaring for hours. After the third phone call over 2 hours they eventually did at 10.30pm. After this the room on the...
"Great room and very clean and comfortable bed. Staff are very friendly and willing to help and assist where needed. Great hotel and would highly recommend to anyone thinking of booking."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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