"We had mixed feelings about our stay.
Our arrival didn’t get off to the best start. We were taken all the way to the fifth floor via a connecting wing, only for the member of staff to realise after around 15 minutes in the heat that she didn’t have the room key. We then had to wait a further 20 minutes before being given a very small room overlooking a wall, with a dark, dated bathroom.
I spoke to Arthur at the front desk, who was exceptionally professional, friendly and understanding. He...
"We had mixed feelings about our stay.
Our arrival didn’t get off to the best start. We were taken all the way to the fifth floor via a connecting wing, only for the member of staff to realise after around 15 minutes in the heat that she didn’t have the room key. We then had to wait a further 20 minutes before being given a very small room overlooking a wall, with a dark, dated bathroom.
I spoke to Arthur at the front desk, who was exceptionally professional, friendly and understanding. He...
Sharmilee