"Whilst the pictures and description might depict a 4 star hotel, the Hotel Penzance Promenade is definitely not a 4 star hotel.
It is poorly maintained and dirty with untrained staff.
On arrival we were greeted by someone who hardly spoke English and just said "sign please" and handed us a piece of paper with our details on.
We were then shown to our room door, advised of breakfast times and he left.
Our room had a broken pane of glass in one of the windows, which showed signs of being...
"Hotel was lovely and in good location. The staff were very friendly and helpful. Our room was very clean . We very much enjoyed our breakfasts and also had dinner there both nights which was delicious."
"Cozy Inn in an amazing Cornish harbour location. Loved every minute sitting on the windowsill and watching the ongoings outside. Lovely cooked breakfast and traditional pub downstairs. Will come again!"
"Our holiday with my daughter as she celebrated her 18th birthday was brilliant, however I have a few disappointed during our staying in caravan, the caravan was nice, a wide area good atmosphere an so-rounding, the concern is the toilet there is no caddy soap, no rug on the floor, no WiFi. No free towels. But a part from that I love Cornwall, I will coming back again on the summer time next year."
"We had a good welcome by Mark on our arrival who took time to tell us about the area and transport.
The room was comfortable and clean and had a fridge with fresh water and milk everyday.
Very good choice of breakfast, cooked and presented well.
There is also private parking on the grounds.
The Mustard tree is located within walking distance for the train station and also a beautiful walk along coast to St. Ives.
Also there are plenty of beaches in the local area."
"Excellent stay, felt very welcoming upon arrival. Was even offered a room with a larger bed due to my height, but the bed and the room we booked was amazing. Looking forward to our next stay."
"The smugglers is outstanding. The staff are amazing and the rooms make you feel right at home . The breakfast is probably the best i have ever had with amazing views over Newlyn harbour . I would definitely recommend this inn to anybody its a 10 out of 10"
"This was a pleasant stay with wonderful hosts.
The room was very cosy with a fascinating view to the Carbis Bay.
If you like an extraordinary experience I can recommend the Borthalan House to you.
Margaret and Martin, many thanks for a fantastic week at your house.
Kind Regards
Thomas & Melanie"
"A little B&B run by a nice couple. Super convenient to the Penzance rail station. (Literally 2 minutes on foot) Great value, great breakfast. In my room the ceiling fan was a bit wonky, but otherwise no problems. I would definitely consider staying again."
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