البحث عن فنادق بتصنيف 4 Star في برنستاون من SAR 365

"Upon arrival there was a sign saying the pool, sauna and steam room were going to be out if order for half of my stay, this was not communicated at all and no compensation or adjustment made to the room rate to compensate especially being in mid to high 3 figures. Tried to book a massage onb3 seperate occasions only to be told on Monday the entire afternoon had been blocked off for no reason, one day they had no availability and one day they had someone working who couldnt even offer the full...

"Room wasn’t cleaned so also no tea/coffee/water replaced. Called reception and replacements promised within 10 minutes - never arrived after an hour so had to re request. No clean cups or spoons. Two power cuts first night with no answer to an Expedia message. Hotel was extremely dated and it is never a 4 star room and the receptionists all lacked basic pleasantries/communication skills. Much prefer Llechwen Hall stays. Golf course looked nice though"

"Nice welcome from staff. Room was small but clean. Good to have a bath."

"When I booked the hotel I asked if I could be away to rest and relax but was placed by screaming children banging doors and running up the corridor and they were the same in the room next to us"

"A lovely house in a beautiful location should’ve given us a wonderful holiday but it was far from the 4 star anniversary experience we were hoping for after a very difficult year for my wife & I. We had to be moved from our room due to the shower tray not draining but there were old coffee stains on the skirting board, tablecloth & curtains, not to mention stains on one of the “clean” towels. Poor staff communication meant our room transfer was a disaster & resulted in us being given the key to...

"Poor state decoration, not a great standard of cleaning. Reception staff very helpful."