Find 4 Star Hotels in Pontoon Beach, IL from SAR 512

"Very safe and exciting location. Loved staying here. Smells clean and inviting. Someone was always ready and willing to help. Quiet, clean, easy. Stayed with two elementary aged children and they loved being so close to the play area at Ballpark Village."

"Got sent to a room that was flooded with wallpaper peaking off the walls! Elevators not working people getting stuck. This is a HARD NEVER AGAIN for me!"

"Very cute boutique hotel. Parking around the area was inconvenient but understandable in downtown. Valet is available as well as a parking garage on the next block. The restaurant is cute and the food was good but very limited selection. "

"Beautiful hotel. Staff helpful. Very clean. Great location."

"The day I arrived I clearly showed I rented 2 separate rooms. Manager couldnt hlep me fix issue. I called hotel.com to fix problem. The agent kept calling front desk and they wouldnt answer. I tried to put the manager on the phone from my cell but manager denied. And told the agent to call the front desk. But hell they wouldnt answer it. I went to sit in the car till the agent finally spoke to them. Took 1 1/2 to resolve. Room had a big hole in the bed skirt. The bathroom shower knob pulls off. Shower handle didnt work. They came to clean room took all the towels and didnt replace. Worst experience I have ever had. Next time ill go down the road and pay them $788.00."