"Disappointing Experience at Lotte New York Palace
Unfortunately, my stay at Lotte New York Palace was quite disappointing. The staff was generally rude and not helpful, and I did not receive the level of hospitality I would expect from a luxury hotel.
My room was very noisy, and when I asked to be relocated, the staff was not cooperative or accommodating. The experience at the restaurant was also disappointing, with staff members being particularly rude and inattentive.
For a hotel of this...
"I like staying there because it’s practically steps away from Penn Station, which makes it very convenient. I can easily get there, drop off my luggage, and start exploring the city right away."
"I was very disappointed with my stay at this hotel. The room was much smaller than expected, making it uncomfortable for a longer stay. In addition, the housekeeping service was below standard. The staff seemed to focus only on cleaning the bathroom, while the rest of the room was often left untouched and not properly cleaned.
Overall, the room size and poor housekeeping significantly affected my experience, and I do not feel that the hotel met the standards I expected."
"Staff was kind and the hotel was beautiful. However, the first room we checked into had no working features (moving bed, cool lighting to adjust, nor the towel warmers which the staff expressed is no longer advertised). The second room was a lot better however this room didn’t have a working thermostat to change the temperature so we were overheated at times which was frustrating especially during the summer. We didn’t feel like moving rooms once again so decided to just deal with it. Besides...
"The hotel was in a great location and the room was decent. The washroom however was not clean and had a very moldy smell each day and even after the cleaners cleaned it the smell would not go away."
أقل سعر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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