Find 4 Star Hotels in Edinburgh and Lothian from SAR 491

"El hotel bien, el desayuno y la ubicación excelente. Lamentablemente el día que hicimos el check inn, la persona que nos atendió fue bastante poco empatico, muy lamentable, salvo eso lo demás bien. The hotel was good, the breakfast and the location was excellent. Unfortunately, the day we checked in, the person who attended us was quite unempathetic, very unfortunate, except for that everything else was fine."

"It’s really clean and has a great environment. Staff is easy to talk and accommodate you pretty well."

"Clean, great service! I’d come back and recommend any time."

"Nice hotel, well located. Clean and great breakfast. Only complaint is the cleaning staff was super loud yelling up and down the hall"

"Great location, great value and spotless hotel."

"Great Breakfast! "

"I want to leave feedback regarding the customer service experience at the Holiday Inn, specifically near the Starbucks area. First, I do want to acknowledge that there were two Indian women working in the Starbucks area who were very kind, respectful, and professional. They treated customers with courtesy, and I appreciated their positive attitude. However, the manager with white hair overseeing that area had an extremely rude and dismissive attitude. I felt completely unwelcome during the interaction. Her behavior toward me came across as irritated, cold, and disrespectful. What made the situation more upsetting was noticing the difference in how she interacted with other customers. I observed her smiling and being pleasant with white guests, while her attitude toward me as a Black customer felt noticeably different and dismissive. Whether intentional or not, that is how the interaction came across to me, and it left a very negative impression. Customer service should be respectful and professional toward everyone. Unfortunately, the behavior from that manager reflected poorly on the hotel experience overall."

"Very nice staff, great bar"

"We stayed on the 7th floor and had a stunning view of the castle. The front desk staff were all very helpful. The room was very clean. It was well located for all of our walking needs with bus stations nearby when we wanted to be out of the cold"