"Grand Hotel needing a Grand Redecorate!
The condition of the hotel was extremely poor, which is a shame when you think it would have been top end when the hotel first opened. Very obvious that any work that had been carried out was done on the cheap and to an extremely poor standard.
The light inside the room did not work, only the bathroom light. It was pitch black and luckily I did not trip over anything when going to bed. Got told there was nothing they could do until the maintenance man came...
"This is an stunning old building, but not the best maintained. Room had a stale smell, especially in the bathroom. Cleanliness not great, some surfaces and corners were dusty, water marks on the coffee machine.
Room sold as beach view, but wasn't the best. It overlooked part of the hotel which was frequented by seagulls and covered in bird poo. Looking over that you could see the sea between some trees.
We booked half board. In general the food was pretty good for the price, but a couple of...
"Friendly, helpful & pleasant staff. Room was small but well equipped but fine for a one night stay. Seems overpriced considering what else is available in the area. "
"The view from the hotel was amazing. We had a sea view too . Location is great for North and South Bay. There is a lift so suitable for people with mobility problems. The staff were friendly and really helpful."
"Excellent room and superb breakfast. Attentive staff.
Minor problem at reception when they had no knowledge of our booking but they had a room free so it all worked out."
"We stayed in room 207 which has a fabulous view of the sea and beaches.
The decking outside needs attention and the carpet is stained but apart from that the room is good.
Old guy working the bar is really cool. He insisted we didn't pay for our drinks all night."
"The room was clean and comfortable, we had a good nights sleep and it was very quiet too. The WiFi was a bit slow but we got by with it. The dinner and breakfast was very tasty and we didn’t have to wait too long for the food. The staff were lovely and helpful and friendly. There was outside space to and look at the lovely view and we will be staying there again. The area is lovely and quiet too with Whitby close by too."
"Nice place to stay, very friendly owner, excellent breakfast. Lovely location and view from the conservatory. The only problem was the room shower, tricky to control and weak flow. We informed the owner and he is going to look into getting it fixed."
"For the cost of the room I expected more modern decor and room facilities. Very basic bath/shower combo, basic tea making facilities and dated decor/room furniture. The view from the room was fantastic but the view alone shouldn’t warrant such high prices."
"This was such a lovely place to stay. We had a room in the annex. We could hear other people come and go and talking in another room, but quiet other than that. The pub was very nice."
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