"Lift not working, stairs dirty and stairwell smelly, Bath overflow and shower glass plastic fitting dire. Bathroom fan didn't work
Photos on Expedia and hotel web site not current, show hotel many years ago. Wood rotting around bedroom window frames at bottom, false balcony rusted. Front entrance had cigarette butt's beer cans and bottles littering it. Very upsetting"
"Lift not working, stairs dirty and stairwell smelly, Bath overflow and shower glass plastic fitting dire. Bathroom fan didn't work
Photos on Expedia and hotel web site not current, show hotel many years ago. Wood rotting around bedroom window frames at bottom, false balcony rusted. Front entrance had cigarette butt's beer cans and bottles littering it. Very upsetting"
"We knowingly booked a small room. The room itself was clean and decent enough. It was an extremely hot day so could have done with A/C or at least a better fan than that provided.
The bathroom was too tiny to be practical. There was no shelf in the tiny shower and there was not enough room to bend down and pick shower gel off the floor.
Overall the price was very reasonable so we were not expecting the world. Staff were friendly, the room was clean, and the bed was comfortable."
"We knowingly booked a small room. The room itself was clean and decent enough. It was an extremely hot day so could have done with A/C or at least a better fan than that provided.
The bathroom was too tiny to be practical. There was no shelf in the tiny shower and there was not enough room to bend down and pick shower gel off the floor.
Overall the price was very reasonable so we were not expecting the world. Staff were friendly, the room was clean, and the bed was comfortable."
"Staff very friendly and helpful.
Evening meal great.
Pool area/amenities disappointing.
A little tired; steam room nonexistent.
Saunas squashed into a corner between toilets and showers (in separate male/female cloakrooms) extremely uninviting!!!!"
"Staff very friendly and helpful.
Evening meal great.
Pool area/amenities disappointing.
A little tired; steam room nonexistent.
Saunas squashed into a corner between toilets and showers (in separate male/female cloakrooms) extremely uninviting!!!!"
"Very spacious room, clean and comfortable. Need a shelf of some kind in shower for shower gel etc, made showering a bit tricky. Could also do with fans in room when hot weather. Building looking a bit tired but super location and clean. Would definitely stay again. Fridge in room was a bonus in the hot weather."
"Very spacious room, clean and comfortable. Need a shelf of some kind in shower for shower gel etc, made showering a bit tricky. Could also do with fans in room when hot weather. Building looking a bit tired but super location and clean. Would definitely stay again. Fridge in room was a bonus in the hot weather."
"The superior room was comfortable and led out to a huge quiet garden. But the decking and furniture outside were rotten. The bathroom had an unstable toilet and a difficult shower. Insulation was poor. Presentation on approach wasn’t great, with dead plants everywhere. Having said that, we had a great night’s sleep and staff were friendly and helpful. Location great."
"The superior room was comfortable and led out to a huge quiet garden. But the decking and furniture outside were rotten. The bathroom had an unstable toilet and a difficult shower. Insulation was poor. Presentation on approach wasn’t great, with dead plants everywhere. Having said that, we had a great night’s sleep and staff were friendly and helpful. Location great."
"Room was extremely clean but room was very hot, little fan in the room but wasn’t much of help. Also no cold water in the shower but overall was a good stay"
"Room was extremely clean but room was very hot, little fan in the room but wasn’t much of help. Also no cold water in the shower but overall was a good stay"
"We had a wonderful stay. Every member of staff we met was super helpful and couldn’t do enough for us. The room was great with a fantastic view of the sea. Breakfast was really nice and great view of the sea also We would stay again, no hesitation!"
"We had a wonderful stay. Every member of staff we met was super helpful and couldn’t do enough for us. The room was great with a fantastic view of the sea. Breakfast was really nice and great view of the sea also We would stay again, no hesitation!"
"Dirty, tired and not fit for purpose. ‘Deluxe family room’ windows without locks and open when arrived - huge falls risk. One broken window taped up. Dirty walls, dirty shower and bathroom, toe nail clippings on bedroom floor. Towels on every bed but 2 with stains. Floors uneven and creak. No chain on door. Glass unsecured on top of bedside tables. No WiFi no luxury. Hallways tired and broken and uneven. Steps to hotel and outside was a give away - tired, unloved and covered in bird poo. Very...
"Dirty, tired and not fit for purpose. ‘Deluxe family room’ windows without locks and open when arrived - huge falls risk. One broken window taped up. Dirty walls, dirty shower and bathroom, toe nail clippings on bedroom floor. Towels on every bed but 2 with stains. Floors uneven and creak. No chain on door. Glass unsecured on top of bedside tables. No WiFi no luxury. Hallways tired and broken and uneven. Steps to hotel and outside was a give away - tired, unloved and covered in bird poo. Very...
"Me and my partner stayed at the Mermaid in over the May Bank holiday. We stayed in room 19, which was a great size and clean. Staff were really friendly and breakfast was very tasty. Would definitely recommend this hotel when staying in Rye."
"Me and my partner stayed at the Mermaid in over the May Bank holiday. We stayed in room 19, which was a great size and clean. Staff were really friendly and breakfast was very tasty. Would definitely recommend this hotel when staying in Rye."
"We loved staying at the Royal Oak . Would go again. Wonderful Sunday lunch. Staff couldn’t do enough for you. Only thing’s needs to be worked on , Our lovely modern room had nowhere to sit & dry your hair .. Only needs a mirror . No draws to put cloths in , only four coat hangers . No shower gel or shampoo. Just a bit of hand gel at the bottom of a dispenser. Just things you tend to expect. The pub is well situated, locals very friendly. Lots of things to do in the area."
"We loved staying at the Royal Oak . Would go again. Wonderful Sunday lunch. Staff couldn’t do enough for you. Only thing’s needs to be worked on , Our lovely modern room had nowhere to sit & dry your hair .. Only needs a mirror . No draws to put cloths in , only four coat hangers . No shower gel or shampoo. Just a bit of hand gel at the bottom of a dispenser. Just things you tend to expect. The pub is well situated, locals very friendly. Lots of things to do in the area."
"Location is perfect for the beach and walking distance to restaurants. Parking is horendous. The lift didn't work when we visited, which was not ideal for 4 people with health and mobility issues, we were on the 2nd floor. The staires are quite rickety and winding.
There wasn't air conditioning, but they did provide a fan. Our toilet seat was broken, we did report it, but was told it was a bank holiday weekend so nothing could be done.
The staff we spoke to were lovely.
All in all,you get what...
"Location is perfect for the beach and walking distance to restaurants. Parking is horendous. The lift didn't work when we visited, which was not ideal for 4 people with health and mobility issues, we were on the 2nd floor. The staires are quite rickety and winding.
There wasn't air conditioning, but they did provide a fan. Our toilet seat was broken, we did report it, but was told it was a bank holiday weekend so nothing could be done.
The staff we spoke to were lovely.
All in all,you get what...
"First room was unusable due to extreme noise all night, and I only got moved the next day after reporting it. The first night was therefore effectively lost and no refund was given.
Also concerning: the hotel took full credit card details, including the security code (CVV), and wrote them down on a piece of paper, which is unsafe practice.
Overall, poor handling of a serious issue and questionable payment security procedures.
Expedia offered only a small goodwill credit, which did not reflect...
"First room was unusable due to extreme noise all night, and I only got moved the next day after reporting it. The first night was therefore effectively lost and no refund was given.
Also concerning: the hotel took full credit card details, including the security code (CVV), and wrote them down on a piece of paper, which is unsafe practice.
Overall, poor handling of a serious issue and questionable payment security procedures.
Expedia offered only a small goodwill credit, which did not reflect...
"You need sharp eyesight to see the hotel as it's right on the roundabout. It was perfectly placed for where we needed to be the next day.
Parking was not a problem.
The room was an odd shape and in need of new carpet. The doors are fire doors and they really did Bang shut every time someone came in our out of the coach house.
The staff were Friendly and very helpful without being intrusive .
The tables in the restaurant felt sticky which slightly puts you off although the meals were...
"You need sharp eyesight to see the hotel as it's right on the roundabout. It was perfectly placed for where we needed to be the next day.
Parking was not a problem.
The room was an odd shape and in need of new carpet. The doors are fire doors and they really did Bang shut every time someone came in our out of the coach house.
The staff were Friendly and very helpful without being intrusive .
The tables in the restaurant felt sticky which slightly puts you off although the meals were...
"The staff were amazing from the front desk Darcy and mum to the night porter, who could not do enough for us brilliant. Would recommend to all ages and jealous that we’re not still there. Carnival was great; only thing is if you’re down for this event next year, find parking first early, as it’s at a premiere. Massive shout out again to all. 👍😘"
"The staff were amazing from the front desk Darcy and mum to the night porter, who could not do enough for us brilliant. Would recommend to all ages and jealous that we’re not still there. Carnival was great; only thing is if you’re down for this event next year, find parking first early, as it ’s at a premiere. Massive shout out again to all. 👍😘"