"We arrived late evening after a wedding, the night porter was really helpful. I was asked for a further £100 insurance charge, we stayed on the Saturday night and this was not refunded to my account until Wednesday, 4 days later is unacceptable. This should have been refunded as soon as housekeeping had checked the room. There was a deduction of £3.80 with no explanation. We were looking forward to a good night sleep and a nice breakfast. I had booked two superior rooms but there was nothing...
"We arrived late evening after a wedding, the night porter was really helpful. I was asked for a further £100 insurance charge, we stayed on the Saturday night and this was not refunded to my account until Wednesday, 4 days later is unacceptable. This should have been refunded as soon as housekeeping had checked the room. There was a deduction of £3.80 with no explanation. We were looking forward to a good night sleep and a nice breakfast. I had booked two superior rooms but there was nothing...
Jean