"The size of the room for three people was a little too small. thankful we were there for only 1 night. Hotel very close to port so made it easy for transfer to ship"
"The hotel was further from Lyndhurst than I expected and although that wasn't an issue, it was further than I anticipated. This for us was the only downside to the stay. The room was cosy and comfortable and somewhat quirky. We loved its uniqueness. The hotel restaurant was lovely and we enjoyed our dinner there on our overnight stay. We would definitely stay again as it was convenient for a stop over before embarking on a cruise the following day from Southampton."
"The problem was finding it! Late at night. Very dark and poorly lit. It is around the corner from an empty unlit building. Apart from that….. room a good size bed and pillows very comfortable. Room was very clean. 10/10 doesn’t exist. It is 7-8/10 could be higher if you could just find the place!"
"I paid £26 for the night, and felt like I overpaid.
Advertisement pictures are false. Maybe that room looked like this, once. Not any more. Stains on the walls, stank of cigarettes.
Bed looked like it's been slept in already. No towels provided. There was a kettle and some tea in the room, but no cups to make it in.
Shared toilet and bathroom, dirty, no soap, no shampoo.
Tried to raise issues with the property, but there was no answer on the phone number provided, and no reply via messages on...
"Ok was it the ritz …. No …. Was it value for money and in a great location yes. I was cruising and when you come out of the door you can actually see the ship what more could I need? A bed a bathroom some bars and a ship all is good thank you"
"It was terrible!!!
Can’t contact anyone to get the key!!!They are not organized !!!
Even finally have someone answer the phone and give me the lock box number and that was no key inside!!!
We waited two hours have no one call us back !!!
At the end we go to another Inn to stay!!!
We need our MONEY BACK "
"I couldn't take my shower during my stay because there was no cold water at the shower and the hot water was extremely hot.
In addition to that the people were making noise even in the mid night not allowing me to have a good sleep"
"Bei der Ankunft war überhaupt keine Bettwäsche und keine Handtücher im Zimmer. Dann ging in runter, aber das personal im Rezeption arbeitet nur fürs Wohnheim und hat nichts mit der kurzfristigen Vermietung über Booking was zu tun. Sie haben mir aber geholfen den zuständigen Housekeeper zu erreichen, weil die Nummer von der Firma nicht abgehoben wurde. Nach einer Zeit hab ich dann ein neues Zimmer mit Bettwäsche und Handtücher bekommen, aber es hat dann noch Klopapier gefehlt und das Zimmer war...
"We had a very stressful and disappointing experience. We arrived around 12:00 AM and were able to open the main entrance, but the room door would not open despite trying many times. We spent almost an hour trying to access the room and called for help, but there was no support available at all.
As a result, we were left outside late at night and had no choice but to book a hotel at the last minute, which cost us a lot of money. This caused a lot of stress, inconvenience, and extra expense.
The...