Find all hotels by Independent in Western Suburbs, IL from SAR 337

"We stayed 2 nights, everything was fine "

"Just one night and was great!👍 "

"Customer service was beyond unacceptable! it was outright disrespectful from the very first interaction. I was met with attitude immediately, and it only got worse throughout my stay. When my flight time changed, I asked to cancel my wake-up call. Instead of resolving a simple request, I was told they “don’t know how” to cancel it in their own system and was instructed to “just unplug all the phones.” That response alone shows a complete lack of training and professionalism. To understand their procedure, I asked a reasonable follow-up: if I didn’t answer the wake-up call, would someone check on me as a courtesy? The response I received was shockingly rude they said no one would “come break down your door.” That kind of dismissive and sarcastic remark is completely unacceptable in the hospitality industry. The room conditions were just as bad. It reeked of cigarette smoke, and even more concerning, there was a plastic bag placed over the smoke detector to prevent it from going off. This is not just negligence , it’s a serious safety hazard. The fact that housekeeping failed to remove it shows a complete disregard for guest safety. Cleanliness was also far below standard. The room had visible dirty spots, and I woke up with an itchy, red eye, which raises serious concerns about hygiene. This was not just a poor experience as it was a failure across the board: customer service, cleanliness, and basic safety. I would strongly advise others to stay elsewhere."

"Everyone was so helpful in the last minute changes that came our way and we appreciate that"

"Very clean and friendly staff and it includes a good breakfast "

"Very convenient for travelers arriving late at O’Hare. The shuttle drivers are friendly and helpful, which makes a stressful travel day much easier. With flight delays becoming the “new normal” at ORD, staying near the airport on the first night is a practical solution. The hotel also offers excellent access to public transit (e.g. CTA train) to downtown Chicago. The on‑site restaurant serves good food, making it easy to settle in without needing to go far."

"Great place. "

"The room was spotless and the concierge service was excellent."

"Air conditioning was broken and toilet ran all night. Building engineer sent to the room and did nother"