Pheasant Run Resort

Property class: 2

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Golfing on site, an airport shuttle, and a terrace are just a few of the amenities provided at Pheasant Run Resort. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a garden.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 King Bed, Tower

Room

Standard Room, 1 King Bed, Tower

  • Resort view
  • 18 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Tower 2 queens

  • Resort view
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Located in West Chicago, Pheasant Run Resort is in the suburbs. St. Charles Heritage Center and Camp Kane and Fabyan Villa Museum & Japanese Garden are local landmarks, and the area's natural beauty can be seen at Blackwell Forest Preserve and Pottawatomie Park. Traveling with kids? Consider Dellora A. Norris Cultural Arts Center and American Science & Surplus Store. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our West Chicago travel guide
Map
4051 E Main Street, West Chicago, IL, 60174

What's nearby

  • A street with a building labeled "Woodfield Mall" and a horse statue.
    Woodfield Mall
    38 min drive - 42.5 km
  • Dupage Expo Center
    1 min walk - 0.0 km
  • Charlestowne Mall
    13 min walk - 1.1 km
  • Arcada Theater
    7 min drive - 5.7 km
  • Kane County Fairgrounds
    11 min drive - 9.2 km

Getting around

  • West Chicago Station
    11 min drive
  • Chicago, IL (DPA-Dupage)
    4 min drive

Restaurants

  • Chick-Fil-A
    18 min walk
  • Portillo's
    13 min walk
  • Taco Bell
    3 min drive
  • Panera Bread
    2 min drive
  • Starbucks
    17 min walk

About this property

Pheasant Run Resort

  • Family-friendly hotel in the suburbs
  • You can look forward to golfing on site, an airport shuttle, and a terrace at Pheasant Run Resort. For some rest and relaxation, visit the sauna or the steam room. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a garden.
  • You'll also find perks like:
    • An indoor pool and an outdoor pool, along with sun loungers
    • Free self parking
    • Express check-out, a porter/bellhop, and wedding services
    • Smoke-free premises, concierge services, and multilingual staff
  • Room features
  • All 293 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Rollaway/extra beds (surcharge) and free cribs/infant beds
    • Bathrooms with shower/tub combinations and free toiletries
    • Flat-screen TVs with premium channels
    • Coffee/tea makers, daily housekeeping, and desks

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Frequently asked questions

Does Pheasant Run Resort have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much is parking?

Self parking is free at this property.

What time is check-in at Pheasant Run Resort?

Check-in start time: 4 PM; Check-in end time: 1:00 AM.

What time is check-out at Pheasant Run Resort?

Check-out is at 11 AM.

Where is Pheasant Run Resort located?

This family-friendly West Chicago hotel is located in the suburbs, within 1 mi (2 km) of Dupage Expo Center and Charlestowne Mall. Dellora A. Norris Cultural Arts Center is 2.1 mi (3.4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Pheasant Run Resort Reviews

6.8

7.0

Cleanliness

8.2

Location

7.6

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 216 out of 983 reviews
Rating 8 - Good. 275 out of 983 reviews
Rating 6 - Okay. 253 out of 983 reviews
Rating 4 - Poor. 138 out of 983 reviews
Rating 2 - Terrible. 101 out of 983 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Went as a family trip and my family had a great time.
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

one of the worst stays

This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Disliked: Property conditions & facilities

Closing is a good thing

I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.
Stayed 2 nights in Feb 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1.5 stars

There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beast is a swimming pool, the room where ok too
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

This place sucks

Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Cleanliness
The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Love the water pool

Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.
Stayed 2 nights in Jan 2020
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service here is terrible front desk woman name starts wit a S was so rude
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities

Disappointing

We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing. They are environmentally conscious with their water consumption systems which take a little getting used to. I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort
The rooms are outdated. We booked for 2 adults and 2 kids and only had 2 lager towels and 2 hands towels and 1 wash cloth.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Staff & service, amenities
It’s an older property. Beds/ furniture/bathrooms need to be updated. Price does match quality. It does have plenty of common areas, restaurants to choose from.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

Satisfactory

It was a good stay for the 2 nights we were there. Room we had wasn’t as big as we’re used to for the rate we paid. It was comfortable, wi-fi was slow & not many tv channels to choose from. 1 kitchen to serve 3 restaurants so made service a bit slow. Maybe need a little updating.
Stayed 2 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The resort was nice having everything right there ( theatre, bar with entertainment, pool, golf, etc) the rooms could use updating. The sink had cracks in it, bathroom was outdated. We had tickets for American English, which was great!!!
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs an update

They desperately need to remodel their old part of hotel. Old ripped carpet, old furniture, musty smell throughout the hotel.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We have stayed here many times over several years. We really love this facility and all the amenities it has to offer. The past few years we have stayed in the Tower rooms. This year we stayed in a loft suite. The tower rooms are very nice. Feel the Courtyard rooms badly need to be upgraded.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Staff should be more informative about that there is no elevator when they provide us with a bell cart for our luggage. Staff should inform us about things to do and what is going on in the resort. No maid service for some reason even when requested. With the amount they charge per night, they should really update the place. Restaurants are old and run down. The fine dining was not even open as it has limited hours. Sadly, we won’t be staying here again. :(
Stayed 2 nights in Nov 2019