4/10 سيّئ
Sacha
مسافر برفقة شريك
١٠ أبريل ٢٠٢٦
عناصر نالت الإعجاب: النظافة
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة ووسائل الراحة
I would rate this hotel as a solid 4-star, but unfortunately not a 5-star experience.
We booked a Deluxe room and requested a higher floor at check-in. Nothing was mentioned, and we were assigned a room on the lowest floor, which was disappointing.
The room itself was clean, but the bathroom layout is quite impractical. The shower is located behind a door shared with the toilet, and the light is controlled by a sensor that turns off automatically when the door is open do you have to close it and the space is super small. This makes something as simple as taking a shower far from relaxing.
Housekeeping was also underwhelming. While the room was cleaned, items were not properly reset— for example, we left a steamer out and it remained in the exact same place every day without being put back.
Additionally, I reached out to Guest Relations via email for assistance with reservations and never received any response, which I found highly unprofessional for a hotel claiming a 5-star standard.
Overall, while the hotel is decent, it does not meet the expectations of a true 5-star property.
Sacha
أقام 4 ليالٍ في شهر أبريل عام 2026
