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"We stayed two nights while in London. They held our bags before check in and after check out. We were out exploring 12+ hours a day. We used the club while we were waiting for our train though we had checked out hours earlier. Great facilities, super friendly staff. We did use the laundry, detergent was available and included. The scent was strong for my liking but still smelled better than dirty clothes and now we have clean clothes when we arrive home. Highly recommend this hotel."